Job Title: Account Director (Energy & Utilities sector)
Location: Baltimore, MD
Type: Direct Hire / Salaried
Contractor Work Model: REMOTE - OFFSITE
Position Overview
We are seeking a dynamic and experienced Account Director with a specific focus on the utility and energy markets. In this role, you will take charge of managing and expanding a portfolio of energy and utility accounts, while also helping drive new sales by uncovering growth opportunities within these industries. You will represent a team known for delivering innovative digital, cloud, and data?driven solutions in a client?focused consulting environment, helping energy and utility organizations modernize operations, enhance customer engagement, and achieve long?term business outcomes.
Responsibilities
Account Management:
Building and maintaining strong relationships with our existing energy and utility clients. This includes understanding their unique challenges, pain points, and strategic priorities
Serve as the primary point of contact for key stakeholders on your accounts, establishing and maintaining strong relationships with those stakeholders
Understand clients' business as well as technical needs, goals, and objectives to effectively position our products/services and drive customer success
Regularly communicate with clients to provide updates, address concerns, and ensure their satisfaction with our products/services
Monitor account performance metrics, analyze data, and generate reports to track progress and identify areas for improvement
Perform Quarterly Business Reviews with your accounts to drive alignment and overall success for both parties including creating strategic plans
Account Expansion:
Identify and drive opportunities for account growth within the existing client base and develop strategies to capitalize on these opportunities
Collaborate with cross-functional teams, including sales, marketing, and product development, to align efforts and support account expansion initiatives
Conduct in-depth account reviews to uncover additional needs or areas where our products/services can provide value to clients
Present and promote new products, upgrades, or solutions to clients, emphasizing the benefits and potential impact on their business
Relationship Building:
Cultivate strong relationships with key stakeholders, serving as the primary point of contact for strategic accounts and ensuring their needs are met by proactively engage with clients by fostering strong relationships, acting as a trusted advisor, resource and partner
Attend and drive key client meetings, workshops, industry events, and networking sessions to stay updated on market trends and maintain a deep understanding of clients' businesses
Anticipate and resolve risk, issues or challenges that may arise, ensuring high client satisfaction and retention rates
Actively seek feedback from clients to identify areas for improvement and relay valuable insights to internal teams
Excellent communication, negotiation and relationship building skills
Sales Support:
Collaborate with the sales team to provide input and support in the development of account strategies, sales and expansion plans
Drive contract renewals, negotiations, and upselling opportunities, ensuring a smooth and successful process and provide support to your team as the drive to expansion in their accounts
Provide accurate and timely sales forecasts, account updates, and activity reports to management as well as assisting your team as they build theirs
Requirements
5+ years' experience working in the energy and utilities industry
This position is fully remote. Candidates must be able to support occasional travel, as and when required to support client needs and industry events (less than 25% of time)
5+ years of proven experience as an Account Director or similar leadership role, with a successful track record in managing and expanding current accounts in a B2B environment
Desired background with agency or consulting
Sales experience is preferred and considered beneficial, but is not required
Strong leadership and people management skills, with the ability to motivate and inspire a team towards achieving targets
Strategic thinker with a deep understanding of account management principles and best practices
Demonstrated track record of successfully managing and expanding current accounts, achieving revenue targets, and driving customer satisfaction
Excellent communication, negotiation, and presentation skills
Strong analytical and problem-solving abilities with the ability to interpret data and make data-driven decisions
Ability to build new and maintain relationships with key stakeholders at different levels within client organizations
Self-motivated, results-oriented, and able to work independently as well as in a team environment
Strong technical and business acumen
Proficiency in CRM software, and other relevant tools
Strong understanding of Cloud, Web, Mobile App, and Marketing principles preferred
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
M-2
LI-CB5
Ref: #856-Baltimore-S1
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
