Customer Service Representative

Robert Half • Lombard, IL • 45min ago

Description

We are looking for a Customer Service Representative to support a manufacturing organization in Lombard, Illinois. This Long-term Contract opportunity is ideal for someone who communicates clearly, handles customer concerns effectively, and enjoys resolving issues in a fast-paced service environment. The person in this role will assist callers with program-related questions, document interactions thoroughly, and help ensure a positive customer experience across phone and email channels.

Responsibilities:

Respond to inbound customer calls promptly while maintaining a courteous, detail-oriented, and solution-focused approach.

Investigate customer questions related to photo enforcement programs and provide accurate, easy-to-understand information.

Record detailed and precise notes from each customer interaction in the appropriate system on a daily basis.

Bring complex or sensitive customer concerns to the attention of the Team Lead without delay.

Guide customers through payment-related inquiries, including support with credit card transactions for violation payments.

Review email and internal communication channels each day to stay current on updates and service expectations.

Perform administrative support tasks such as data entry, order-related updates, and other assigned duties as needed.

Contribute to efficient customer service operations by handling follow-up communication and maintaining accurate documentation.

The salary range for this position is $18.50 to $18.75. Benefits available to contract professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Requirements - Prior experience in customer service, call center support, or a similar client-facing role.

Comfortable managing high-volume inbound calls with strong listening and verbal communication skills.

Ability to enter and maintain accurate records while handling customer interactions.

Experience using email, Microsoft Word, and Microsoft Excel in a detail-focused setting.

Capable of resolving customer concerns with patience, sound judgment, and attention to detail.

Familiarity with payment support, order entry, or appointment scheduling is preferred.

Able to escalate urgent matters appropriately and work effectively within a team environment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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