Sr Customer Account Manager

Quad • Jersey City, NJ • 49min ago

As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way.

GENERAL PURPOSE OF JOB

The Sr. Customer Account Manager is responsible for optimizing the customer and company strategies across the platform to achieve all objectives and outcomes. This role will perform independent analysis of customer and company marketing strategies and leverage company solutions to drive customer's brand.

KEY RESPONSIBILITIES

Optimize customer strategy across platform to achieve all customer objectives and outcomes using unique and creative customer specific approaches

Optimize company strategy across platform to achieve all company objectives and outcomes

Conduct independent analysis of the customer's specifications in order to leverage the company solutions to drive customers brand and marketing strategies.

Drive company strategies through all deliverables

Develop and cultivate customer relationships for a mutually beneficial business partnership

Apply specialized knowledge of all aspects of print and marketing services to make autonomous operational decisions (For example: Shift work between locations, Adjust Print Specifications, Shut/Start Production Equipment and Job Engineering)

Uses independent discretion to negotiate solutions that impact Customers general business operations

Track profitability; conduct internal and external business reviews to optimize the marketing strategies for both the customer and Quad

Manage vendor relationships on behalf of the customer providing end to end solutions

Consult and educate on overall print business

All Packaging employees must: Follow and comply with all food safety and quality policies. Report any food safety issues or concerns to the Site Leadership Team

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

Education: High School Diploma. Bachelor's degree preferred

Experience: Three years' experience in customer service or print environment preferred

Knowledge, Skills & Abilities:

Ability to work independently, multi-task and balance a number of Customer Accounts

Ability to successfully analyze problems, drawing valid conclusions and make recommendations

Ability to travel in and out-of-state to customers for onsite consultation

Proficient with math applications

Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint

Excellent written and verbal communication skills

Strong knowledge of print industry and processes

LI-BB1

Employees can be expected to be paid an annualized salary range of $80,000 - $95,000, based on variations in knowledge, skills, experience and market conditions.

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

Drug-Free Workplace

Quad

Go to Apply

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