Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) & eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after review of the EDRP application. Former EDRP participants ineligible to apply. Responsibilities The Supervisory Dietitian (Informatics) oversees the Nutrition Communication Center (NCC), providing administrative and technical supervision to NCC staff while ensuring effective workflow and personnel management. The role represents the NCC on projects, committees, and workgroups, serving as the subject matter expert in nutrition informatics and food service technology. This position is responsible for planning, coordinating, and implementing technology solutions within Nutrition and Food Services to enhance operations and support both employees and Veterans. The incumbent independently evaluates and applies existing and emerging technologies to drive continuous improvement and operational efficiency within the service. Major duties include but are not limited to: Plans, directs, and evaluates the workload, performance, and competency of all subordinate Nutrition Communication Center (NCC) staff, functioning independently in all professional and technical responsibilities. Provides administrative and technical supervision to NCC personnel, ensuring efficient operations, workflow coordination, and compliance with organizational policies. Utilizes available technology and informatics tools to enhance productivity, accuracy, and service delivery across Nutrition and Food Services (NFS). Independently manages VHA-supported and commercial off-the-shelf (COTS) software used for food operations, meal service, and patient meal management. Maintains and updates ingredient databases, recipes, nutritional information, and menus within designated informatics systems. Oversees technological systems supporting meal production, meal service workflows, and temperature control monitoring. Leads the facility menu committee and ensures all recipes are standardized, properly costed, and aligned with budgetary requirements. Develops, revises, and signs menus in accordance with VA guidelines, patient preferences, and cultural or religious considerations; completes nutrient analysis for all regular and modified menus. Creates and maintains training materials, reference guides, and education resources related to NCC operations and NFS informatics systems. Manages NCC productivity reports and completes required audits, developing action plans to address deficiencies when needed. Coordinates and maintains downtime procedures for NCC systems, ensuring readiness and accuracy during system outages. Provides comprehensive training for NFS staff on computer systems, informatics tools, menu software, and workflow applications. Collaborates with clinical nutrition and NFS leadership to improve Veterans' dining experiences and support patient satisfaction initiatives. Serves as the department's Automated Data Processing Application Coordinator (ADPAC), acting as the liaison between NFS, OIT, administration, and clinical staff regarding technology processes and system issues. Manages and updates the service SharePoint site and prepares periodic activity reports, including recommendations to improve operations and meet regulatory standards. Preferred Experience: At least one year of clinical or food service management experience in a hospital environment Hands-on experience with food service technologies such as Hospitality Suite, Computrition, or Cerner Experience leading process improvement initiatives Supervisory or leadership background ServSafe Manager certification (strongly preferred) Work Schedule: Day Shift, Monday - Friday, 7:30 a.m. - 4:00 p.m. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: PD99525S EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact VISN8CCOE@va.gov, the EDRP Coordinator for questions/assistance. Learn more Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). As a condition of employment for accepting this position, you will be required to serve a 1-year or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Registered Dietitian Nutritionist (RDN) or Registered Dietitian (RD) - Must be registered with the Commission on Dietetic Registration (CDR) the credentialing branch of the Academy of Nutrition and Dietetics formerly known as the American Dietetic Association (ADA). Current VHA Dietitians that qualify based on being covered by the Grandfathering Provision may not be promoted to a higher grade if they do not meet the current RDN/RD requirements. Grade Determinations: GS-11 Supervisory Dietitian (Informatics) Experience Requirement: In addition to meeting the basic requirements, you must possess at least 1 year of experience as an RDN/RD equivalent to the next lower grade level (GS-09) which demonstrates the following Knowledge, Skills and Abilities: Skill in managing computer software programs relative to food service systems. Skill in applying nutritional knowledge to develop menus ensuring nutritional standards are met. Skill in developing training and reference materials. Skill in evaluating data to improve outcomes. Skill in providing training related to food service systems technology. Skill in collaborating with stakeholders. Ability to supervise subordinate staff (i.e., plan, organize, delegate, direct, control and review activities and performance. Certification: Must hold a Register Dietitian Certification Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Education ACEND accredited programs are located on the ACEND website or at ACEND Accredited Programs Directory. Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
