Director - Child Support Services
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Director - Child Support Services
Salary
$105,720.00 - $169,164.00 Annually
Location
Denver, CO
Job Type
Full Time
Job Number
IHA 93066 04/29/2026
Department
Colorado Department of Human Services
Division
OES - Child Support
Opening Date
05/04/2026
Closing Date
5/18/2026 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
1575 Sherman Street Denver, CO 80203
FLSA Status
Exempt; position is not eligible for overtime compensation.
Department Contact Information
tori.crocket@state.co.us
Salary Note
Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
THIS POSITION IS OPEN TO CURRENT COLORADO RESIDENTS
Please note: This recruitment may be used to fill multiple vacancies.
Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits)
Facility & Division Information:
The Division of Child Support Services (DCSS) exists to ensure that children receive financial and medical support from each parent. This mission is fulfilled by locating parents, establishing paternity and support obligations, enforcing those obligations, and connecting parents with resources to help them overcome barriers to paying child support. To achieve these goals, DCSS partners with counties by providing collaborative assistance, including case management tools, policy guidance, performance and operational support, and ongoing training to promote effective delivery of the child support services program.
Description of Job
This position is hybrid, with at least two (2) days are required and as determined by business need at the office.
The role may involve travel within the state for meetings and community engagement activities.
This position works to lead the Child Support Services Division at the Colorado Department of Human Services and to provide direction and senior-level leadership to execute the mission, goals, and strategic objectives of the Division. The position functions as the highest program manager for the Division and directs the daily operations and the Division's work units.
Responsibilities include developing short- and long-term strategic plans to meet performance and integrity objectives. Position oversees budget, policy, automated system performance, performance improvement, and communications strategies, and represents the Division to external stakeholders.
Additionally, as a member of the Colorado Department of Human Services (CDHS) extended executive management team (E-EMT), the Division Director plays a key role in the leadership to achieve the Office's mission. The Division Director is responsible for demonstrating decisive and principled leadership by advocating for necessary change and integrity over comfort, making timely and definitive decisions amidst competing priorities, and clearly defining and maintaining the scope and boundaries of the division.
Primary Job Duties Include:
Strategic Planning - Directs the development and implementation of the Division's long-term strategy, including structuring the planning process, designing efficient organizational procedures, approving new programs, overseeing annual state plans, managing policy and budget with partners, and resolving major challenges like funding shortfalls, conflicting legislation, and state/local/federal misalignment.
Supervision - Directly manages Division management staff and provides indirect oversight to all Division employees, with full Appointing Authority for hiring, promotion, and disciplinary actions. Responsibilities include setting and communicating performance standards, conducting evaluations and coaching, determining corrective actions and recognition, assessing staff development needs, and resolving workplace disagreements and grievances per State and Department policies.
Policy Analysis/Development - Direct the entire policy lifecycle: developing, implementing, and approving Division policies to align with the strategic plan. Analyze State and Federal law, proposed legislation, and external factors to adjust Division programs. Manage legislative response, including drafting regulatory language, incorporating stakeholder input, and regularly briefing leadership on risks, opportunities, and needed initiatives.
Fiscal Management - Oversees the Division's long- and short-term finances, directing the budget, ensuring efficient resource allocation, developing and defending budget/FTE requests to leadership and legislative committees, approving contracts, and resolving funding shortfalls through impact assessment and strategic reallocation.
Program Evaluation/Compliance - Directs evaluation, including developing criteria and analyzing data to ensure program outcomes and continuous improvement. This involves discussing performance data and strategies at C-Stat meetings, ensuring program compliance with federal and state regulations through performance management and monitoring, and resolving data challenges by ensuring data quality for accurate statistical analysis.
External Leadership/Representation - Represents the Division to external stakeholders (including the legislature, federal agencies, county partners, community groups, and the public), communicating the Division's mission and policies, and providing leadership to coordinate program implementation. A key part of this is managing external challenges, such as negative media portrayals, by determining messaging strategies and tailoring communications to ensure they are clear and effective for diverse audiences.
Professional Development/Technical Expertise - The Director promotes professional development by example, staying current on relevant research and best practices, and developing leadership skills. This requires identifying development needs, selecting methods, and intentionally scheduling time for ongoing learning despite competing workload demands.
County Program Management/Oversight - Oversees county program implementation, setting statewide consistency and compliance priorities through developing/approving monitoring, standards, eligibility, payment systems, funding, and technical assistance. The role establishes county feedback mechanisms, ensures federal/state compliance via corrective action, and resolves county conflicts through negotiation and collaboration.
Other duties as assigned - Other duties as assigned to support department or organizational objectives.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Minimum Qualifications:
Option 1: Experience Only :
Ten (10) years of relevant experience in public assistant programming and/or related work experience, two (2) of which must have included experience with public or business administration, establishing goals and objectives, as well as developing and managing a budget to achieve program goals and objectives, including:
Experience managing multi-disciplinary human service programs that included successfully supervising team supervisors, large budgets, and performance goals
Leadership experience
Experience publicly representing the organization, such as legislation representatives, representing at a federal level, etc.
Experience and ability to work and manage high-priority and high-pressure regulatory-based projects
Familiarity with human services programs
Experience with human services policy and regulations
Experience building and maintaining critical stakeholder relationships
Experience and ability to present to the legislature on behalf of policies regarding human services programs
Experience working with federal partners and other states on human services programs
OR
Option 2: Education and Experience:
A combination of related education and/or relevant experience in public assistance programming and/or related work experience equal to ten (10) years, two (2) of which must have included experience with public or business administration, establishing goals and objectives, as well as developing and managing a budget to achieve program goals and objectives
Substitutions
Additional appropriate education will substitute for the required experience on a year-for-year basis.
Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
Preferred Qualifications:
Familiarity with Child Support Services and programs
Experience with Child Support policy and regulations
Customer-facing experience in Child Support
Experience building and maintaining critical stakeholder relationships, including county partners and Human Services organizations
Experience and ability to present to legislation on behalf of policies regarding the programs in Child Support Services
Experience working with Administration for Children and Families programs with federal partners
COWINS Partnership Agreement: Relevant years of State service, prorated for part-time, that contribute to a candidate's position-related knowledge, skill, ability, behavior, or other posted competency should be considered as a preferred qualification and given weight under the process.
TRANSFERS ONLY: Relevant years of State service will be considered as a preferred qualification and given the weight of at least 15% of the overall score under the process.
Conditions of Employment
1075 check (access to Federal Tax information)
Travel- Regular in-state travel to conduct and/or attend meetings and training sessions. Occasional out-of-state travel to participate in conferences, symposiums, and seminars.
Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
Disclose that information on the application.
Explain why the prior termination or resignation should not disqualify you from the current position.
Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
PLEASE ENSURE TO INCLUDE A RESUME AND COVER LETTER WITH YOUR APPLICATION
Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS's hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process.
CDHS Selection Process Explanation
Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.
Preferred Qualifications & Competencies:
Relevant years of state service experience.
Minimum Qualification Screening Process
A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached."
You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.
Comparative Analysis Process - Structured Application Review
After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.
Your Work Experience/Job Duties
Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.
If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.
Supplemental Questions
Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).
Appeal Rights:
You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board (https://spb.colorado.gov/) website.
You or your representative must sign and submit the official appeal form for review.
You can find the official appeal form here (https://spb.colorado.gov/sites/spb/files/documents/Consolidated%20Appeal%20-%20Form%20-%202025.pdf) .
You must be deliver the official appeal form to the State Personnel Board:
By email (dpa_state.personnelboard@state.co.us), or
Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or
Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or
Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.
Contact the State Personnel Board for assistance:
At (303) 866-3300, or
Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules (https://spb.colorado.gov/board-rules) webpage.
Supplemental Information
How to apply to the State of Colorado (https://www.youtube.com/watch?v=bKuwGdPpOW0) (Youtube Video, Runtime 3:59, Closed Captions Available)
The Assessment Process (https://cdhs.colorado.gov/information-for-job-applicants#assessment-process)
About Us & Benefits
If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS . In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical (https://dhr.colorado.gov/state-employees/state-employee-benefits/medical-benefits) and dental (https://dhr.colorado.gov/state-employees/state-employee-benefits/dental-insurance) health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage (https://dhr.colorado.gov/state-employees/state-employee-benefits/disability-insurance)
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center (https://stateofcolorado.benefithub.com/app/home)
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program (https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs) .
Our Values
We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
ADA Accommodations
CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.
This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us .
EEO Statement
The State of Colorado is an equal opportunity employer
We are committed to increasing a "Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a "Colorado for ALL" drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Additional Support For Your Application
Toll Free Applicant Technical Support
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.
02
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.
03
At the bottom of this job posting are links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.
This information is available to me and I have read this information.
I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)
04
Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application.
Yes
No
05
CLEAR AND CONSISTENT COMMUNICATOR - Describe a situation where you had to communicate a significant, complex, or potentially sensitive update across a large division. How did you strategically manage the information flow to ensure all relevant staff and stakeholders were transparently informed and aligned?
06
EFFECTIVE ADVOCACY AND UPWARD COMMUNICATION - Describe how you advocate for your team's concerns to executive leadership while offering practical, solution-oriented recommendations.
07
VISIBILITY AND TRUST-BUILDING - How do you foster a safe environment where staff felt comfortable sharing concerns and offering honest feedback, thus cultivating mutual respect and psychological safety?
08
COLLABORATIVE LEADERSHIP AND TEAM INTEGRATION - Describe how you would lead a project or initiative that required collaboration across multiple, separate teams or functional areas within an organization. Share how you would actively leverage their different perspectives to achieve a shared goal.
09
EMOTIONAL REGULATION/HIGH STRESS TOLERANCE - Describe a specific high-pressure situation, organizational transition, or period of intense scrutiny you managed. What strategies did you employ to ensure you maintained your composure, focus, and clear judgment throughout that time? What the final outcome of the situation was.
10
STRATEGIC LEADERSHIP & SUPPORT: Describe a specific high level policy change you led where you were successful collaborating with a variety of stakeholders with varying opinions to develop and implement.
Required Question
Employer
State of Colorado
Address
See the full announcement by clicking
the "Printer" icon located above the job title
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Website
https://careers.colorado.gov/
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