Description
Administration
· Support ECA Branch Service Operation to ensure profitability
· Monitor service work flow and status to ensure work is performed with company goals in mind
· Ensure compliance of corporate policies
· Maintain the highest level of customer satisfaction
· Maintain the highest level of employee engagement
· Assist with schedule training needed for service employees
· Coordinates Training and Travel arrangements for Shop Employees, Customers and Visitors
· Recommends plans to motivate workers to achieve work goals
Operations/Supervisory
· Utilize all ECA systems such as: ebs, Foresight, Modern, Pedigree, Fleet Intel
· Help monitor, create, and manage Work Orders
· See Work Order Procedures
· Prepares Work Orders and puts them in $$ for Service Manager
· Charges misc. items and expenses to work orders as needed
· Maintain work order closing to ensure invoicing occurs within 15 days of last labor activity on each job.
· Monitor all accounts, checking for accuracy, completeness and timely processing.
· Monitor all warranty work for proper administration of claims
· Ensure all warranty and policy decisions are mutually fair to the customer, dealer and manufacturer
· Aids in daily/weekly dispatch and job schedules for service employees
· Ensures daily tasks are completed. Time sheets, work order documentation
· Monitor and apply shop employee travel expenses to work orders
· Travel required
Equipment/Facilities
· Manage and monitors maintenance schedules of equipment
· Manage and maintain on/off hire inspection reports. Responsible for final inspection approval on inbound/outbound equipment.
· Works with Service Manager and adjusts work procedures and schedules to meet requirements
· Implements changes in working conditions and use of equipment to increase the safety and efficiency of shop employees
· Implements measures to improve production methods, equipment performance and overall quality
· Maintains employee time and production records
· Maintains maintenance records of shop and rental equipment
· Ensures the office, shop, vehicles, tools and other company property are properly maintained within the guidelines set forth by the individual branch.
Skills
Planner, Customer service, Schedule planning, Dispatch, Data entry, Service, Sap, Microsoft office, Inbound call center, Cmms, Preventive maintenance, Dispatching, Supply chain, Erp
Top Skills Details
Planner,Customer service,Schedule planning,Dispatch,Data entry,Service,Sap,Microsoft office
Additional Skills & Qualifications
Safety
· Enforce safety program
o Service Administrator will be responsible for maintaining regular safety meeting notes and updates
§ *To be held weekly or biweekly
§ Upload documentation to the Server
· Maintain appropriate and required training and safety certifications and documentation for shop employees and equipment
· Ensures that all employees have and use proper Personal Protective Equipment
· Maintains up to date SDS for the branch.
· Required to participate in all safety related activities/meetings
· Maintains required safety inspections/certifications for shop equipment. Example; yard crane, overhead crane, forklift etc.
Customer Relations
The Branch Service Administrator will serve as a liaison between our customers, and internal parts, service and sales departments for all service needs
· Maintains direct customer contact
· Gathers as much information as possible for technicians going into the field
· Communicate with customers about returned rental equipment.
o Provide off hire reports and repair estimates in a timely manner
Department/Branch Communications
· Coordinates activities of individual department with other supervisors/managers
· Coordinates with the Sales Department regarding new/upcoming developments and equipment needs
· Assists Parts and Sales Departments with special projects and arranges for technical support
· Records department or branch meetings regarding the Service Department
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of King George, VA.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in King George,VA.
Application Deadline
This position is anticipated to close on May 15, 2026.
About Aerotek:
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
