Job Title: Experience Services ReceptionistJob Description
The Experience Services Receptionist delivers exceptional client and guest experiences by ensuring all customers and visitors are welcomed, assisted, and supported in a professional, friendly, and efficient manner. This client-facing role combines a passion for service, strong people skills, and a hospitality-driven approach to the workplace. The position offers the opportunity to handle front desk operations, administrative support, and security-related tasks such as badging, while contributing to a best-in-class workplace experience.
Responsibilities
Warmly welcome and assist guests upon arrival, including supporting office orientations, departures, and other visitor needs.
Engage with visitors, employees, and callers in a friendly and professional manner, ensuring all interactions are timely, accurate, and helpful.
Provide clear information and wayfinding guidance to visitors regarding campus services, activities, meeting spaces, work areas, and amenities.
Greet and assist visitors, answer questions, and direct them appropriately within the facility.
Demonstrate professionalism, confidence, and exceptional customer service at all times while representing the front desk and workplace experience function.
Serve as the central point of contact for client, visitor, and employee inquiries related to services, activities, wayfinding, and building functions.
Actively monitor and maintain a clean, safe, and organized front desk and lobby area that reflects brand standards and creates a welcoming environment.
Implement and follow service standards to ensure they meet or exceed expectations for workplace experience.
Collaborate with cross-functional teams, including facilities management, to prepare for meetings, events, and other activities and to address concerns proactively.
Create work orders for custodial, maintenance, safety, and security needs using the appropriate channels or systems, including CMMS tools where applicable.
Proactively anticipate the needs of clients, customers, and support teams, identifying potential issues and offering creative, service-oriented solutions.
Identify potential risks to privacy, security, or operations and promptly escalate concerns to help prevent disruptions or breaches.
Perform general administrative support tasks, including handling incoming calls, routing them to the appropriate personnel, and maintaining an updated phone list.
Answer general phone inquiries professionally, offer callbacks when needed, and prioritize in-person visitors over phone calls when managing multiple demands.
Manage the check-in process for visitors and vendors, issue visitor badges, and ensure proper registration for employees and temporary badges in accordance with security procedures.
Support badging processes and access control for visitors and temporary personnel as part of front desk duties.
Arrange transportation for incoming and outgoing services as required, ensuring a smooth experience for guests and employees.
Maintain a neat, organized, and well-stocked front desk area to support efficient daily operations.
Provide suggestions and ideas for improving the workplace experience, contributing to best-in-class services and continuous improvement initiatives.
Assist with meeting and event logistics, including coordination of space, communication, and guest support, to enhance the overall client and employee experience.
Support additional ad hoc duties related to reception, administrative assistance, and workplace experience as requested.
Essential Skills
Strong verbal and written communication skills to interact effectively with visitors, employees, and callers.
Excellent customer service and interpersonal skills with a hospitality-focused mindset.
Ability to multitask and manage time efficiently in a busy front desk environment.
Proactive, problem-solving attitude with the ability to anticipate needs and address issues before they escalate.
Demonstrated professionalism, confidence, and reliability in a client-facing role.
Experience working in a reception, front desk, or administrative assistant capacity.
Comfort with handling phone systems, email inboxes, and basic office technology.
Ability to maintain confidentiality and support privacy and security procedures.
Strong organizational skills to keep the reception and lobby areas neat, safe, and well-managed.
Additional Skills & Qualifications
Previous experience in hospitality or a client-facing environment is preferred.
Experience working in a reception area, front desk, or administrative assistant role is highly beneficial.
Familiarity with CMMS (Computerized Maintenance Management Systems) programs is a plus but not required.
Experience with visitor management and badging processes is an advantage.
Comfort collaborating with facilities management and other support teams.
Interest in contributing ideas to enhance workplace experience and service quality.
Openness to converting from a contract role to a full-time permanent position, subject to business needs and performance.
Work Environment
This is an on-site, full-time role with a schedule of Monday through Friday from 8:00 a.m. to 5:00 p.m., with the expectation of being in your seat by 8:00 a.m. and the possibility of overtime when needed. The position is based at a professional corporate campus that offers onsite parking and access to a fitness center. The work environment centers on a front desk and lobby area where you will greet visitors, manage badging and check-in processes, and support daily office operations. You will work closely with facilities management and other internal teams, using office systems and, when applicable, CMMS tools to create and track work orders. The setting emphasizes a polished, professional appearance and demeanor, with a focus on delivering a high-quality, hospitality-driven workplace experience for clients, employees, and guests.
Job Type & Location
This is a Contract position based out of Kansas City, MO.
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Kansas City,MO.
Application Deadline
This position is anticipated to close on May 11, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
