Healthcare Support Specialist

U.S. Bank • Charlotte, NC • 1h ago

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The Healthcare Support Specialist is a customer service and support role working directly with customer accounts, inquiries, and items directly related to client satisfaction with the U.S. Bank relationship while working under the direction of Healthcare Relationship Managers and Practice Finance Business Development Officers. Supports sales teams in executing a One Bank strategy and growing market share. Responsible for retaining and deepening client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional.

The Healthcare Support Specialist role is heavily focused on working directly with Healthcare Relationship Managers and Business Development Officers to ensure that the sales validation on all Salesforce opportunities are completed accurately and timely to ensure real-time reporting for all products and correct incentive credit for bankers.

Basic Qualifications

Bachelor's degree, or equivalent work experience

Typically seven or more years of job-related experience

Preferred Skills/Experience

Experience working with closing commercial loans for the healthcare industry

Considerable knowledge of departmental and bank products and services

Proven customer service and problem resolution skills

Proficient computer navigation skills using a variety of software packages including nCino, Salesforce, and Microsoft Office applications

Effective interpersonal, verbal and written communication skills

Expert level user with nCino and Salesforce software

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $30.29 - $40.38

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Similar Jobs

Technical Product Lead, Commercial Banking

Deloitte • Charlotte, NC • 1h ago

Hospital & Medical

Position Summary Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals re...

1h ago

Go to Apply

Credit Analyst II - Healthcare

Fifth Third Bank, N.A. • Charlotte, NC • 1h ago

Hospital & Medical

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Credit Analyst II is primari...

1h ago

Go to Apply

Registration Specialist - Employee Health

CaroMont Health • Gastonia, NC • 19h ago

Hospital & Medical

Job Summary: Performs access duties for CaroMont Health staff. Responsible for registration and processing chart activities. Performs duties for chart preparation for onboarding staff and processing medical activities re...

19h ago

Go to Apply

Registered Nurse Oncology

Novant Health • Huntersville, NC • 1d ago

Hospital & Medical

What We Offer The Registered Nurse serves as a leader of the healthcare team at Novant Health by establishing an authentic personalized relationship with the patient and their chosen support system, collaborating with ph...

1d ago

Go to Apply

Pharmacy Operations Manager

Walgreens • Charlotte, NC • 1d ago

Hospital & Medical

Job Description: Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patie...

1d ago

Go to Apply

Director, Industry Comms - Pharmacy Benefits

RxBenefits • Charlotte, NC • 2d ago

Hospital & Medical

RxBenefits is seeking a forward-thinking Director of Industry Communications with deep expertise in the pharmacy benefits management (PBM) space to lead critical stakeholder communication initiatives during a transformat...

2d ago

Go to Apply

Nurse Educator

Adecco US, Inc. • Charlotte, NC • 2d ago

Hospital & Medical

Adecco Healthcare & Life Sciences is hiring Nurse Educators! In this role you will work in per diem status. This role will begin in Summer 2026. We're currently searching for RNs with a minimum of three years of rece...

2d ago

Go to Apply

Operations Transformation Manager (Healthcare)

Grant Thornton • Charlotte, NC • 2d ago

Hospital & Medical

As an Operations Transformation Manager, you'll assist clients with developing and implementing operations modernization and improvement initiatives for the Operations Practice - all with the resources, environment, and...

2d ago

Go to Apply

Licensed Electrical - Mechanical 1099 Contractor - Maintenance Technician

Superior Contracting & Maintenance • Charlotte, NC • 2d ago

Hospital & Medical

Description Job Posting: Electrical Technician - 1099 Contractor Company: Superior Contracting & Maintenance Location: Local Technician (Proudly serving AL, AZ, GA, FL, NC, OK, SC, TN, & TX) Are you a skilled ele...

2d ago

Go to Apply

Clinic Administrative Assistant

Fresenius Medical Care • Monroe, NC • 3d ago

Hospital & Medical

PURPOSE AND SCOPE: Performing general office duties incorporating a_ variety of basic and routine clerical and secretarial duties in a _clinical environment. Be the "face" of one of our outpatient or hospital facilities-...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)