CLUB SERVICES COORDINATOR

Boys & Girls Clubs of Delaware • Wilmington, DE • 2h ago

This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1517969

Position Summary The Director of Program Quality leads organizational efforts to ensure high-quality, evidence-based programming across all Boys & Girls Clubs of Delaware sites. This role is responsible for implementing and overseeing the Youth Program Quality Assessment (YPQA) process, administering BGCA assessments including the National Youth Outcomes Initiative (NYOI), and driving continuous program quality improvement efforts. The Director develops and maintains robust data collection systems, builds organizational capacity for data-driven decision-making, and provides coaching and support to Club staff on program quality practices. This position collaborates closely with Area Directors, Club Directors, and other members of the Program Strategy & Implementation team to integrate quality assessment practices into program design, implementation, and evaluation. The Director plays a critical role in helping the organization measure, understand, and continuously improve its impact on youth outcomes. Essential Functions:

Lead the implementation and administration of the Youth Program

Quality Assessment (YPQA) process across all Club sites.

Oversee administration and analysis of BGCA assessments including

the National Youth Outcomes Initiative (NYOI) and other impact measurement tools.

Lead the organizations continued engagement in BGCAs Youth Impact

Network, ensuring alignment with national best practices and leveraging shared learning to strengthen program quality.

Lead organizational program quality improvement efforts, using

assessment data to identify strengths, gaps, and opportunities for growth.

Design, implement, and maintain robust data collection systems to

ensure accurate and timely capture of program and youth outcome data.

Develop and deliver training on data literacy, quality assessment

practices, and continuous improvement strategies for Club staff and leadership.

Conduct program quality assessments, observations, and fidelity

checks at Club sites to monitor implementation and provide coaching.

Lead dashboard development efforts to make program and outcome data

accessible and actionable for staff at all levels.

Coordinate annual reporting processes, synthesizing data for

internal leadership, funders, and external stakeholders.

Ensure other departments, particularly Resource Development, receive

accurate and timely operations data and outcome measures for grant writing, compliance reporting, and stewardship purposes.

Supervise Program Quality/Grant Support Specialist who serves as

liaison to Resource Development team, ensuring grant-funded programs meet data collection and reporting requirements.

Provide direct coaching and technical assistance to Area Directors

and Club Directors on using data to drive program improvements.

Collaborate with Director of Strategic Programs to ensure

grant-funded programs maintain data collection and reporting requirements.

Facilitate learning communities and collaborative inquiry processes

focused on program quality and youth outcomes.

Ensure data systems integrate with organizational platforms and

support cross-functional needs.

Lead efforts to build organizational culture of continuous

improvement and evidence-based practice.

Support the VP of Program Strategy & Implementation in strategic

planning and program evaluation initiatives.

Core Competencies Needed for this Role

Program quality assessment and evaluation

Data systems design and management

Data analysis and visualization

Coaching and technical assistance

Training design and facilitation

Youth development expertise

Continuous improvement methodologies

Project management

Strong communication and presentation skills

Cross-functional collaboration

Grant compliance and reporting

Qualifications and Educational Requirements:

Bachelors degree in education, youth development, nonprofit management, or a related field; equivalent professional experience may be considered in lieu of a degree.

Minimum of five (5) years of experience in program evaluation, quality improvement, or data systems in a youth-serving or nonprofit environment.

Demonstrated expertise with Youth Program Quality Assessment (YPQA) or similar quality improvement frameworks.

Experience administering and analyzing BGCA assessments (NYOI) or similar youth outcome measurement tools.

Proven ability to design and implement data collection systems and dashboards.

Strong analytical skills with experience using data visualization tools and platforms.

Experience providing coaching and technical assistance to program staff on quality improvement.

Knowledge of youth development principles and evidence-based practices.

Strong organizational, communication, and facilitation skills.

Familiarity with BGCA programs and Boys &am

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