Customer Service Assistant - California (Hybrid)

AF Group • Kalamazoo, MI • 10h ago

SUMMARY: Customer Service Assistant is focused on providing excellent customer service for Retail Truck Insurance Agency. Duties include assisting clients via phone calls and emails, administrative and data entry tasks to support the service of current clients and potential clients. RESPONSIBILITIES/TASKS: Take client phone calls and communicate policy change requests to Team Members. Issuing Certificates of insurance for our clients. Inputting potential business in our core C1 system as well as various online platforms. Creating of policy files in Image Right System. Daily / weekly filing of correspondence to Image Right System. Process client payments in C1 system, assisting with payments made to Liberty Premium finance via the PBS billing system Manage policy receipt policy, reviews policies for accuracy and emailed or mailed to retail Customers. Works effectively on the assigned team. System/Software Skills - Must learn all systems and stay current with changes and updates. Conduct limited research when necessary. Successfully completes basic job specific training as defined in the Policy Services Training Matrix within the first three months of employment. Continually maintains 98% or above quality. Continually maintains 85-115% metric score with 80-100% time on task. Maintains an 80% or above customer service score. Ability to interact with others in a professional manner. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. EMPLOYMENT QUALIFICATIONS: EDUCATION: High School Diploma is required. EXPERIENCE Prior experience in customer service, data entry, administrative and/or clerical role, is preferred. SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: Proficient in Microsoft Office skills including Word, Excel, Outlook and Power Point. After one year of employment, take required courses and pass state exam to receive California Property and Casualty License. Professional demeanor, customer service skills and problem-solving abilities are critical to this position. Able to understand and carry out instructions. Detail oriented. * Flexible and able to multi-task assignments. WORKING CONDITIONS: Work is performed in an office setting or remote location with no unusual hazards. The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other position-related criteria. Pay Range: Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $34,700 and $58,050. We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract. #AFG #LI-CD1

To view the full job description, click here

Similar Jobs

Administrative Officer

Veterans Affairs, Veterans Health Administration • Battle Creek, MI • 1d ago

Management & Administrative

Summary The Battle Creek VA Medical Center is seeking an Administrative Officer (AO) for the Acute Hospital Clinical Service (AHCS) including the Learning Resource Services and Health Informatics Services, to oversee and...

1d ago

Go to Apply

Customer Service Associate

Walgreens • Plainwell, MI • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Senior Manager, Coupa Operations - P2P (Hybrid)

Stryker • Portage, MI • 1d ago

Management & Administrative

What you will do- The Senior Manager, Coupa Operations - P2P plays a pivotal role in driving operational excellence across global Procure-to-Pay (P2P) processes. Reporting to the Senior Director of Indirect Programs and...

1d ago

Go to Apply

Chief Deputy Drain Commissioner

Allegan County • Allegan, MI • 2d ago

Management & Administrative

Allegan County has much to offer, with 24 Townships, 9 Cities, and 2 Villages across nearly 900 square miles. The landscapes range from the lakeshore to beautifully wooded lands, our County's natural resources are a gift...

2d ago

Go to Apply

Associate Marketing Communications Manager

Stryker • Portage, MI • 2d ago

Management & Administrative

*This is a remote role that has a preference for candidates who are in the Eastern & Central Time Zones As the Associate Marketing Communications Manager, you serve as the creative engine, helping to build strategy a...

2d ago

Go to Apply

Customer Service Representative

U-Haul • Kalamazoo, MI • 3d ago

Management & Administrative

Location: 1004 Portage, Kalamazoo, Michigan 49001 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Repre...

3d ago

Go to Apply

Client Services Clerk

Allegan County • Allegan, MI • 4d ago

Management & Administrative

4d ago

Go to Apply

Environmental Services Technician

Veterans Affairs, Veterans Health Administration • Battle Creek, MI • 1w ago

Management & Administrative

Summary This position is located within the Environmental Management Services Division of a VA Medical Center. This position is under the direct supervision of the Housekeeping Supervisor or designee. This position perfo...

1w ago

Go to Apply

Environmental Services Technician

Veterans Affairs, Veterans Health Administration • Battle Creek, MI • 1w ago

Management & Administrative

1w ago

Go to Apply

Park & Recreation Ranger 6-E8 (Allegan Field Office)

State of Michigan • Allegan, MI • 1w ago

Management & Administrative

Park & Recreation Ranger 6-E8 (Allegan Field Office) Print ( https://www.governmentjobs.com/careers/michigan/jobs/newprint/5316743 ) Apply ? Park & Recreation Ranger 6-E8 (Allegan Field Office) Salary $21.39 - $3...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)