Client Success Manager Enterprise

T-Mobile • New York, NY • 2h ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview The Client Success Manager at T-Mobile is a pivotal role focused on enhancing customer relationships and retention within the Government, Strategic, and Enterprise business segments. This position is responsible for managing the entire customer lifecycle, ensuring successful onboarding, product adoption, and continuous value realization. By identifying upsell and cross-sell opportunities, the Client Success Manager works closely with sales teams to develop strategies that increase account value. Acting as a customer advocate, this role coordinates with multiple departments including sales, engineering, support, and operations to meet contract commitments and resolve issues. Through strategic business reviews and building trusted executive relationships, the Client Success Manager fosters long-term partnerships and enhances client loyalty. Job Responsibilities: Customer Relationship Advocacy - Serve as the primary post-sales point of contact for assigned government and enterprise accounts, advocating for customer needs across internal teams and ensuring a positive end-to-end experience. Build and maintain executive-level relationships with client stakeholders to foster trust, understand business goals, and drive customer satisfaction and loyalty. Onboarding Product Adoption - Oversee new customer onboarding and training to guarantee a smooth implementation from Day 0 onward. Educate customers on T-Mobile for Business products, services, and self-service tools (e.g. Account Hub) to accelerate product and solution adoption, ensuring clients realize full value from their investments. Develop customer success plans and conduct regular health checks. Account Health Monitoring Reviews - Proactively monitor account performance and health indicators (usage trends, service quality, billing, NPS, etc.) to identify signs of risk or opportunity. Lead regular success reviews and QBRs, presenting key performance metrics and insights to client executives. Recommend action plans to address service gaps or evolving needs. Issue Resolution Cross-Functional Coordination - Take ownership of customer issues and coordinate cross-functional resolution, engaging internal experts to troubleshoot and swiftly resolve problems. Act as the customer champion in internal discussions, documenting interactions and ensuring service levels are met. Drive timely resolutions to maintain operational continuity. Retention Renewal Management - Develop and execute strategies to retain customers and secure renewals, mitigating churn. Analyze account health data to identify at-risk accounts or partial disconnect requests and address root causes proactively. Lead contract renewal processes, negotiate terms, and finalize agreements that maintain or grow revenue. Account Growth Upsell - Drive account expansion by identifying and executing cross-sell and upsell opportunities based on customer needs and usage data. Prepare and present proposals for new solutions, partnering with Sales and Solutions Engineering on complex opportunities that align with customer goals.Education and Work Experience: Bachelor's Degree Business Administration, Management, or related field (Preferred) Master's/Advanced Degree Business Administration, Management, or related field (Preferred) 4-7 years Managing customer relationships and account management in business segments such as Government, Strategic, or Enterprise (Required) 2-4 years Coordinating with multiple department

Similar Jobs

Customer Service Associate - Temporary

Walgreens • Jersey City, NJ • 1h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1h ago

Go to Apply

Customer Service Associate

Walgreens • Bogota, NJ • 1h ago

Management & Administrative

1h ago

Go to Apply

Customer Service Representative

Brighton Health Plan Solutions, LLC • New York, NY • 1h ago

Management & Administrative

About The Role The Customer Service Representative assists members, physicians, hospitals, revenue agencies and other healthcare providers with member benefits, eligibility, claims inquiry, claim reconsiderations and app...

1h ago

Go to Apply

Office Administrator

City of New York • New York, NY • 1h ago

Management & Administrative

Job Description IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT PRINCIPAL ADMINISTRATIVE ASSOCIATE OR A COMPARABLE CIVIL SERVICE TITLE ARE ENCOURAGED TO APPLY. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN...

1h ago

Go to Apply

Sr. Project Manager

Insight Global • Englewood Cliffs, NJ • 1h ago

Management & Administrative

Job Description Role Summary The Senior Project Manager leads complex, cross-functional technology and digital initiatives in a hybrid delivery environment combining Agile and plan-driven methodologies. Operating within...

1h ago

Go to Apply

Manager, Ad Sales Engagement & Events (R50032424)

FOX • New York, NY • 2h ago

Management & Administrative

OVERVIEW OF THE COMPANYFox Corporation Under the FOX banner, we produce and distribute content through some of the world's leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Tel...

2h ago

Go to Apply

Direct Sales Consultant

Sunrun • Totowa, NJ • 2h ago

Management & Administrative

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to c...

2h ago

Go to Apply

Direct Sales Consultant

Sunrun • Bronx, NY • 2h ago

Management & Administrative

2h ago

Go to Apply

Enterprise Renewals Account Manager C&P

Adobe Inc. • New York, NY • 2h ago

Management & Administrative

Adobe's Enterprise Renewals team is on the lookout for a driven, strategic, and customer-obsessed Inside Sales Enterprise Renewals Specialist to help shape the future of our Enterprise relationships. This is more than a...

2h ago

Go to Apply

Strategic Account Manager

Syneos Health/ inVentiv Health Commercial LLC • New York, NY • 2h ago

Management & Administrative

DescriptionYou know how to clear the way, attend to complex situations, and serve as a trusted liaison.We are seeking a Strategic Business Director (SBD) to support the launch of a cardiovascular product in the critical...

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)