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911 Telecommunicator

Downriver Community Conference • Wyandotte, MI • 3h ago

Pay: $24.83 - $29.59 per hour

Job description:

Please send resume and cover letter in PDF format!

TITLE: 911 Dispatcher

DEPARTMENT: Downriver Mutual Aid 911 Call Center

RESPONSIBLE TO: Shift Supervisor/Director

GENERAL SUMMARY:

To perform both Police and Fire Dispatching. The work involves accurate, concise, and comprehensive

preparation of correspondence, records, and reports; responsible clerical work requiring a knowledge of

call center practices and procedures; a proper and efficient use of police/fire radios, emergency and nonemergency telephone systems, and legal use of the LEIN and radio systems. Must be available to work

weekends, holidays, varying shifts, and overtime.

PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

An employee in this position may be called upon to do any or all of the following essential duties: (These

examples DO NOT include ALL of the duties which the employee may be expected to perform.)

To assist the general public in customer services functions by answering telephones, 911 calls, and

emergency and non-emergency calls.

Responsible for dispatching by contacting police officers and/or fire personnel on radio console and

@type data into computer aided dispatch system at the same time as a call is being dispatched.

Responsible for remaining calm under pressure, exercising good judgement, and making sound

decisions in emergency situations. Working environment is frequently fast-paced with work performed in

confines of the dispatch center while prioritizing calls for service.

Responsible for speaking and understanding English clearly and distinctly over communications

equipment. Communicate clearly and concisely, both orally and in writing.

Responsible for establishing and maintaining effective working relationships with those contacted

in the course of work.

Responsible for learning, interpreting, and applying departmental policies and procedures, and

federal communications commission voice-radio regulations.

Responsible for answering incoming calls on the telephone of both an emergency and nonemergency nature and responding appropriately to those calls.

Responsible for maintaining records by entering, clearing, and verifying all warrants, missing

persons, stolen articles, stolen vehicles, and enter property into computer systems, and completing all

necessary paperwork.

The handling of sensitive and/or confidential information of a written or verbal nature.

Operate various pieces of office equipment, such as computers, camera feeds, copy machine, fax,

telephone, police/fire radios and CAD, other dispatch radios.

Responsible for warrants, their confirmation with other police departments, recall from LEIN entry,

and properly recording this information along with their disposition.

Responsible for requests, queries, and entries into the LEIN system involving, but not limited to:

Criminal histories, driving records, personal protection

Driving records

Personal protection orders and court orders

Warrants

Property

Guns

Motor vehicles

NCIC and SOS files communicating with other terminals via the LEIN system

Perform other duties and assume other responsibilities as delegated or assigned.

FORMAL EDUCATION:

Is required to process knowledge necessary

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