Account Resolution Specialist

America's Car-Mart • Rogers, AR • 14h ago

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4737312

Summary:

As an Account Resolution Specialist, you will play a pivotal role in overseeing collections processes and best practices within assigned dealerships. You will serve as a Subject Matter Expert (SME), providing guidance, training, and quality control monitoring to Dealership Account Representatives and Management staff. Your responsibilities will include identifying areas of concern in collection practices, fostering collaborative relationships between customers and dealerships, scheduling personal visits, and assisting in resolving payment issues effectively and efficiently.

Essential Duties and Responsibilities:

Identify areas of concern in Collection Practices and provide

assistance and training to dealership staff.

Monitor Dealership/Customer communications to ensure quality control

in collection practices.

Mend relationships with Customers and foster collaboration between

Customers and Dealership regarding their accounts.

Schedule Personal Visits (PVs) for Dealership Account

Representatives and maintain daily updates on shared spreadsheets.

Collaborate with stakeholders and departments to ensure

communication adheres to company standards, practices, and applicable laws and regulations.

Respond to incoming text messages or calls from customers regarding

late payments and provide appropriate resolutions.

Assist with additional campaigns to support struggling dealerships

in establishing solid collections practices.

Identify lot level issues contributing to collections issues and

communicate them to the appropriate department.

Adhere to company policies and procedures, supporting the companys

mission, vision, values, and standards of ethics.

Ensure daily attendance to complete all duties in a timely manner.

Perform other duties and responsibilities as assigned by your direct

manager.

Qualifications:

Bachelor\'s degree in Business Administration, Finance, or related

field preferred.

Previous experience in collections, customer service, or dealership

operations preferred.

Strong understanding of collection practices, laws, and regulations.

Excellent communication and interpersonal skills.

Ability to educate and train dealership staff effectively.

Detail-oriented with strong organizational and multitasking

abilities.

Proficiency in using computer systems and software applications.

Ability to work independently and collaboratively in a team

environment.

corp

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