Advanced Associate, Customer Service Hourly

Pearson • Bloomington, MN • 1h ago

The Advanced Associate, Customer Service Hourly, also known in the industry as an Accommodations Scheduling Coordinator is responsible for providing operational support to clients and candidates to ensure testing accommodations are correctly implemented. Responsibilities include handling client and candidate inquires related to testing with approved accommodations, scheduling exam appointments, and coordinating with clients, external vendors, internal teams, and test centers to ensure requirements are executed properly. The Accommodations Scheduling Coordinator is responsible for scheduling and coordinating all approved accommodations including but not limited to extra time, separate rooms, service providers, equipment, external software, and paper based exams.

SCOPE AND IMPACT OF JOB

Works directly with clients, candidates, vendors, test centers, and internal teams including Program Management, Accessibility & Disability Services, and Capacity Management Group (CMG) to implement accommodations that have been granted based on The Americans with Disabilities Act (ADA). An Accommodations Scheduling Coordinator is knowledgeable in client accommodation policies and enforces their guidelines while serving as the candidate advocate throughout the scheduling process. This role is responsible for working directly with multiple external service providers. Additional responsibilities include coordinating special projects as requested by clients to meet the needs of their candidates testing with accommodations.

PRIMARY RESPONSIBILITIES

Accommodation Scheduling & Implementation

Interface with clients, candidates, and internal teams to ensure exceptional service is provided.

Correctly and efficiently execute requests for candidates approved to test with accommodations following client specific guidelines, enabling Accommodation Scheduling team to meet 1 business day KPI.

Work directly with service provider vendors to schedule all ancillary support including readers, recorders, sign language interpreters, and translators per client requirements.

Responsible for coordination with internal teams to ensure all necessary equipment, software, and exam content is prepared and shipped to appropriate test center for exam day.

Communicate all details of exam appointment to Pearson VUE test centers or other external testing locations to ensure site is properly prepared on exam day.

Become a subject matter expert (SME) on test center capacity guidelines to ensure test center efficiency KPIs are met.

Support Contact Center and Channel staff handling accommodations via Accommodation Scheduling Helpdesk lines.

Client Support

Serve as primary contact for clients on accommodation scheduling and implementation inquires.

Receive and manage accommodation approval data from clients, ensuring information is updated accurately, securely, and in a timely manner.

Identify and escalate non-standard requests to Accommodation Review team, ensuring proper implementation of the candidate's accommodation approvals.

Qualifications

High School Diploma or equivalent experience preferred

2+ years in a customer service position

Strong professional communication and time management skills as well as

excellent attention to detail

Ability to exercise discretion in handling confidential material

Proficiency in MS Office

Shift Schedule

Permanent shift schedule: Mon to Fri 10:30 am to 7 pm Central Time

During training: Mon to Fri - 8:30 am to 5 pm Central Time

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:

The full-time hourly rate is $17.75 per hour.

Additional 10% for Bilinguals (Spanish, French and Portuguese)

This position is not bonus eligible, and information on benefits offered is here.

Applications will be accepted through [Insert Date you plan to close the posting]. This window may be extended depending on business needs.

LI-CH2

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Customer Success

Job Family: GO\TO\MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 23916

Pearson

Go to Apply

Share this job

Similar Jobs

Administrative Receptionist

Presbyterian Homes and Services • Apple Valley, MN • 1h ago

Management & Administrative

Overview Presbyterian Homes & Services - Orchard Path -is seeking an Administrative Receptionist for its team. The Receptionist reports to the Office Manager/Human Resource Representative or designated Quality Servic...

1h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Circle Pines, MN • 10h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

10h ago

Go to Apply

Business Escrow Service Associate

Insight Global • Bloomington, MN • 10h ago

Management & Administrative

Job Description Insight Global is seeking a Business Escrow Services Associate for a top financial services client specializing in escrow and paying agent solutions. This individual will play a key role in supporting bot...

10h ago

Go to Apply

Sales Manager (Part Time)

Carter's/OshKosh • Woodbury, MN • 10h ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Part Time Sales Manager, you will be the f...

10h ago

Go to Apply

Managed Print Sales Consultant II

Toshiba American Business Solutions • Eagan, MN • 10h ago

Management & Administrative

Description Managed Print Sales Consultant II Toshiba America Business Solutions, a leader in digital technology. Our people bring creative, real-world solutions for our client's print management needs; we help cut costs...

10h ago

Go to Apply

National Account Manager/Inside Sales

EXPRESS EMPLOYMENT PROFESSIONALS • Saint Paul, MN • 10h ago

Management & Administrative

Position: Inside Sales Account Manager Location: Oakdale, MN Compensation: $60K-$75K Base Salary + Unlimited Growth Potential Type: Evaluation-to-Hire or Direct Hire Do you have the drive to control your own success? Are...

10h ago

Go to Apply

Contract Manager

Lumen • Saint Paul, MN • 10h ago

Management & Administrative

Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizat...

10h ago

Go to Apply

National Account Manager/Inside Sales

EXPRESS EMPLOYMENT PROFESSIONALS • Saint Paul, MN • 10h ago

Management & Administrative

10h ago

Go to Apply

Manager, Regional Sales, Vision Care - North Central

Bausch + Lomb • Saint Paul, MN • 10h ago

Management & Administrative

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the worldfrom the moment of birth through every phase of life. O...

10h ago

Go to Apply

Manager, Regional Sales, Vision Care - North Central

Bausch + Lomb • Minneapolis, MN • 10h ago

Management & Administrative

10h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)