Manager, IT Field Operations (Myrtle Beach)

Insight Global • Myrtle Beach, SC • 7h ago

Job Description

Manager, IT Field Operations will report to??Sr. Manager, IT Field Operations. As part of the technical support team, this role will act as an IT team leader for a partner practice. The Manager, IT Field Operations, is tasked with assuring excellent IT service while being customer-facing and must demonstrate unparalleled customer service. The Manager, IT Operations will lead the local IT department and projects in partnership with the company's central IT services team. The role will be responsible for training, supporting, and leading the IT team supporting one of our partnered practices. This role will represent the company's IT team and interface with practice stakeholders to ensure that IT service delivery to the practice is constantly developing and improving.

Acts as a liaison between practice stakeholders and the company's technical support teams.

Participates in timely communication and tracking when emergency or escalated issues arise.

Leads and oversees technical projects in alignment with practice goals.

Leads day-to-day components of IT support for the practice. This includes, but is not limited to, technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects.

Responds to and resolves requests for assistance with computer systems and provides superior customer support ("white glove") experiences for users.

Leads efforts to improve practice IT department processes and procedures in partnership with central service delivery team.

Provide feedback and updates to practice leadership and other appropriate teammates from start through resolution of practice-wide technology issues and projects.

Ensures service support processes, procedures, SLA's, performance metrics and service quality align with central service team core processes.

Coordinated with Director, IT Practice strategy to research, evaluate, recommend, and implement technology solutions.

Serves as an extension of our IT technical project team for clinical technology projects, including but not limited to opening of new clinic locations, etc.

Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

5+ years of progressively responsible work experience in technology support

3+ years in IT leadership/management

Healthcare experience is critical

Resides in Myrtle Beach SC and able to work onsite 5 days a week

Strong communication skills, including the ability to communicate effectively in both written and verbal forms with all levels of practice employees and stakeholders, as well as peers and leadership within the company's IT and service desk team.

Experience as a technical leader providing proven solutions.

An understanding of HIPAA or similar regulatory and security/privacy frameworks.

An ability to think critically about systems and adjust as needed.

Proven experience of incident analysis, problem management, and the ability to sustainably remove inefficiencies in the support process

An ability to recognize service gaps and fill in as a utility player as necessary to complete work and resolve issues

Strong knowledge of hardware, software, and network

High level understanding of computer systems, telecommunications systems, security, network and systems administration

Strong knowledge of practice management principles

Excellent leadership and decision-making skills

Strong technical ability with working knowledge of MS Servers, SANs, Network Infrastructure

Able to successfully multitask and prioritize service issues while working under pressure

Strong knowledge of:

Active Directory user and group maintenance tasks

Group Policy design, management and troubleshooting Virtual Environment Management, M365 management and administration, an understanding of various Microsoft Server and related products (VMWare, Remote Desktop Services, etc.) VOIP phone systems (Zoom Phone experience a plus)

Experience with Powershell and/or other scripting/automation techniques is preferred

Bachelor's degree in information systems or healthcare related field is preferred

Registered Nurse

HCA Healthcare • Little River, SC • 1d ago

Hospital & Medical

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Registered Nurse with Waterway Primary Care you can be a part of an organization that is devoted to giving bac...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)