Account Manager 1

Bendix Commercial Vehicle Systems LLC • Avon, OH • 1h ago

Bendix Commercial Vehicle Systems LLC

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Account Manager 1

LOCATION: Avon / Ohio (US-OH), United States | BRAND: Bendix | REQUISITION ID: 9866 | JOB GRADE: 14

| ON-SITE/REMOTE: On-site

Want to help shape tomorrow? At Bendix, we set the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety. We're part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you'll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You'll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity.

Bendix Commercial Vehicle Systems LLC is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

JOB DESCRIPTION:

Position Summary:

This is an entry-level role that builds foundational knowledge of our products, customers, and sales processes while supporting the Field Sales team. This position is designed to develop the skills and business acumen needed to progress into a higher-level territory/field sales role.

Essential Functions:

Provide inside sales support for the North American Territory Account Manager field sales team. This includes collaborating internally with customer service to follow up on orders and shipments and lead times providing timely communication back to the sales team. Support the Field Sales team in the use and troubleshooting of diagnostic tools and systems. Provide first-level technical support and escalate complex issues to appropriate specialists. Communicate status updates to the Field Sales team and relevant stakeholders regarding open-cases and urgent issues.

Work with the pricing team to assist in the administrative process regarding any special pricing requests including support of Transit bids.

Also function as the go between for the product group leaders and the field sales team to improve the response time back to the customer from the Field sales team.

Review customer data utilizing HANA as well as Power BI to assist the field sales team regarding any potential opportunities.

Assist the field sales team with managing CO OP funds and the administration function. Support distributor and dealer promotions by coordinating materials, communication, and follow-up activities.

Assist the field sales team regarding PDP (Premier Distributor Program) updates and sales targets for each customer.

Provide inside sales regarding truck down orders and help facilitate the timeliness of the shipments and provide tracking information. Track, escalate, and follow up on warranty claims and truck down issues to ensure timely resolution and minimal customer downtime.

When appropriate support strategic customer activity and assist field sales team supporting customer open houses, training events, etc. Participate in customer calls, meetings, and presentations, both virtually and in person, as appropri

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