Customer Service Representative

Robert Half • Encino, CA • 2h ago

Description

We are looking for a Customer Service Representative to support daily customer interactions for a long-term contract to hire opportunity for a technology company in Encino, California. In this role, you will serve as a key point of contact for callers and customers, helping resolve questions, process information accurately, and maintain a positive service experience. The ideal candidate is comfortable working in a fast-paced call center environment, balancing communication tasks with detailed administrative support.

Responsibilities:

Use VoIP phone systems and standard office software to manage communications and document interactions

Handle a high volume of incoming calls while providing courteous, solution-focused assistance to customers

Respond to customer inquiries through phone and email, ensuring clear communication and timely follow-up

Enter, update, and maintain customer information, service details, and related records with accuracy

Process order information and complete data entry tasks to support daily business operations

Make outbound calls as needed to confirm details, provide updates, or assist with service-related matters

Coordinate and schedule appointments based on customer needs and team availability

Support ongoing customer service activities by tracking requests and escalating unresolved issues when appropriate

Requirements - Experience in customer service or call center support with a focus on inbound call handling

Ability to communicate professionally by phone and email with a strong customer-first approach

Strong data entry skills with close attention to accuracy and detail

Proficiency with Microsoft Word and Microsoft Excel for routine documentation and recordkeeping

Familiarity with order entry processes and appointment scheduling responsibilities

Comfortable using VoIP or Voice over IP phone systems in a business setting

Ability to manage multiple tasks efficiently in a fast-paced work environment TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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