The franchised Wyndham location in Seattle, Washington is seeking a Front Desk Agent (Franchise) to join its team at the Reside Seattle Downtown?.
The Role
The Front Desk Agent is responsible for delivering attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout. This position ensures the accuracy of guest billings, reconciles financial transactions, and supports property operations by maximizing room revenue and occupancy. The role requires excellent communication, organizational, and problem-solving skills, as well as flexibility to work various shifts, including overnights.
What you'll do
Greet, welcome, and assist guests in a friendly and professional manner throughout their stay.
Handle all check-ins, checkouts, and reservation processes accurately and efficiently.
Reconcile transactions and audit daily reports to ensure accuracy in financial and statistical data.
Review and compile management reports, guest billings, and ledger transactions in a timely manner.
Respond promptly to guest inquiries regarding services, facilities, and local attractions.
Maintain proper operation of front desk systems and ensure adherence to property standards.
Follow all cash handling, credit, and audit procedures in accordance with company policies.
Maintain a clean and organized work area and ensure front desk and lobby standards are met.
Attend all required meetings and training sessions, maintaining compliance with Reside standards.
Support porterage and guest service functions when needed to exceed customer expectations.
Communicate effectively with all departments to ensure guest satisfaction and operational efficiency.
Report maintenance issues or safety hazards to the supervisor promptly. Perform other duties as assigned by management.
To support our goal of exceeding customer expectations, the role may include acts of porterage for customer arrivals, requests, or service resolutions.
You'll be successful if you have
Excellent verbal and written communication skills.
Strong attention to detail and accuracy in handling financial transactions.
Ability to prioritize tasks and work independently or as part of a team.
Proficiency in basic arithmetic and comfort with financial data.
Problem-solving and critical thinking skills, with the ability to anticipate guest or operational needs.
Professional appearance and demeanor consistent with company standards.
Ability to maintain confidentiality of sensitive information.
Willingness to cross-train and assist in other operational areas as needed.
Required Qualifications/Experience
High School diploma or equivalent required, college coursework in hospitality or a related field preferred, or equivalent experience.
One year of experience in a hotel front office or related field preferred (overnight auditing experience a plus).
Computer proficiency required; experience with front office or property management systems preferred.
Customer service experience strongly preferred.
Benefits
Competitive Pay , Commuter benefit, Medical, Dental, and Vision Insurance, 401k and Employer Match, Paid Holidays and Vacation Time, Quarterly and Annual Success Share Bonus program, Wyndham discount, Volunteer Program, Tuition Reimbursement Program, Learning & Development Opportunities, Employee Referral Program, Employee Assistance Program.
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Brand: Wyndham
Location: Seattle, Washington, United States, 98101
Employment Status: Full-time
Pay: $21.30 - $24.00 per hour
This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, "WHR") as a courtesy to an independently owned and operated hotel under one of WHR's hotel franchising subsidiaries ("WHR Subsidiaries") (WHR and WHR Subsidiaries collectively, the "WHR Entities"). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.
If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.
Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.
None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.
Wyndham and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, national origin, age, citizenship, sexual preference/orientation, gender identity, marital status, veteran status, disability, or any other status protected by law. Wyndham will provide reasonable accommodation to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested. Wyndham Hotels & Resorts embraces an inclusive culture that welcomes all. If you require a reasonable accommodation to complete an application, please email your request to: Mycareer@Wyndham.com with the job title and location to which you are applying, and we will do our best to assist.
Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from Wyndham or other franchisees. Only the franchisee is responsible for employment matters at the hotel including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. All decisions regarding employment with a franchisee are in the sole and absolute discretion of the franchisee, and not Wyndham Hotel Group (WHG) or any of its subsidiaries. WHG will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions. Please contact the franchisee directly to the extent you need assistance in completing forms or otherwise participating in that franchisee's application process.
