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Customer Service Representative

System One • Toms River, NJ • 4h ago

Job Title: Customer Service Representative

Location: Toms River, NJ

Type: Contract

Compensation: $20.00 hourly

Contractor Work Model: Onsite

Hours: 8:00 AM-5:00 PM | Monday-Friday

Customer Service Representative Job Duties:

Process customer orders by phone, email, and fax using a computerized system

Set up new customer accounts and update existing account information

Provide price quotes and assist customers with order placement

Resolve customer issues related to pricing, billing, shipments, credits, and returns (RMA)

Work with Accounting to address invoice questions and deductions

Coordinate with Production, Purchasing, Shipping, Quality, Lab, and Engineering to track orders and answer customer questions

Maintain strong customer and distributor relationships through prompt and professional communication

Report product complaints to management and help initiate corrective actions

Ensure compliance with domestic and international trade regulations

Prepare and process required documentation (invoices, packing slips, export paperwork, Country of Origin forms, etc.)

Process and manage export orders

Follow department procedures to meet quality standards

Customer Service Representative Job Requirements:

High School Diploma and 3+ years experience in customer service over the phone

Must be available to work ASAP until August 2026

Must be computer literate.

Must have excellent listening and communication skills and be well organized

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

M1

Ref: #563-Joule Staffing - Toms River

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

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