PBX Operator/Guest Services Associate - Wyndham Legacy Golf Resort

Travel + Leisure Co. • Phoenix, AZ • 4h ago

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You'll Shine:

As a PBX Operator, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. You'll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

How You'll Make an Impact:

Bring smiles to guests from around the world by providing warm welcomes

Guide guests through the registration process, issue unit keys, and provide

information about the resort and area attractions

Process cash and credit card transactions strictly following established procedures

Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities

Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios

Reserve and confirm reservations for individuals and/or groups

Provide guests with room rate quotes

Respond to guest inquiries and concerns as quickly and completely as possible

Promote teamwork and quality service through daily communications and coordination with other departments

What You'll Bring

Professional appearance and a positive, can-do attitude

Excellent communication skills with the ability to read, write and understand English

Ability to solve problems with a minimum of supervision

Basic math skills and knowledge of proper cash handling procedures

Ability to multitask and work in a fast-paced environment

Attention to detail and strong organizing skills

Basic computer and office skills

Hotel hospitality front office system knowledge a plus

Ability to work independently or with others as needed

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Legal and identify theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.

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