Retail Store Manager

Orville's Home Appliances • Depew, NY • 1h ago

Position Summary:

The store manager will oversee sales and all operations of the store on a daily basis. This position will be responsible for hiring, firing, and training all staff at their location. Supervise and manage all employees, and responsible for store appearance. Handle any escalated customer issues and overall store operations.

Position Accountabilities:

· Manager employees and assist with customer complaints

· Handle and resolve customer issues as quickly as possible

· Attend management meetings, trainings, and manufacturer events

· Utilize the Tyler computer system and other online resources

· Set daily goals for store - dollars, warranties and margin

· Assist in maintaining a neat, clean, and organized store appearance

· Assist salespeople with hands on mentoring, pricing, and overcoming objections

· Assist in restocking stores with appliances, store upkeep and maintenance

· Communicate properly with customers and co-workers

· Supervise cash, credit cards, and go to bank daily with deposits

· Perform any other duties required by management and executive team

Position Requirements:

· High School Diploma or G. E. D. equivalent

· Previous sales and management experience necessary

· Ability to provide excellent customer service

· Ability to work as a team leader, maintaining a positive attitude toward customers and responsibilities

· Must be an excellent listener, have high levels of product knowledge, people skills, and communication skills

Physical Requirements:

· Must be able to sit and stand for long periods of time, as well as move product up to 100 pounds.

Physical Activities - Frequency (N) Never, (O) Occasionally, (C) Constantly

Ascending or descending ladders, stairs, scaffolding, ramps, poles, etc. at various heights. O

Moving in different positions in order to accomplish various tasks. C

Sitting for prolonged periods of time. C

Communicate with others verbally. C

Assess risk, detect risk factors for facility safety. O

Adjusting or moving objects up to 100 pounds in different directions. O

Operating machinery, tools, or forklifts. N

Environmental Conditions - Frequency (N) Never, (O) Occasionally, (C) Constantly

Low Temperatures. O

High Temperatures. O

Outdoor Elements. O

Noisy Environments. O

Hazardous conditions. N

Poor ventilation. N

Small or enclosed spaces. N

Physical Demands (-Frequency (N) Never, (O) Occasionally, (C) Constantly

Work that requires that primarily involves sitting and standing. C

Light work that involves moving objects upwards to 20 pounds. O

Medium work that involves moving objects upward to 50 pounds. O

Heavy work that involves moving objects upward to 100 pounds.

Eligible for monthly bonus

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