Field Service Engineer - Medical Imaging (Upper Midwest)
You will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites across the upper Midwest (Illinois, Indiana, Michigan, Minnesota, Missouri, Ohio, and Wisconsin).
Your role:
Deliver exceptional customer service by setting clear expectations, meeting commitments and arrival times, and resolving customer issues efficiently. Build strong customer relationships by understanding their business environment while contributing to service revenue growth.
Collaborate as an active member of the regional team to improve processes, identify training gaps, and share best practices. Continuously expand capabilities by learning new tools and becoming qualified across multiple modalities as needed.
Complete all required administrative and compliance tasks in accordance with company, state, and federal regulations. This includes accurate documentation for timesheets, service work orders, expense reports, PMs, FCOs, installations, and adherence to quality and safety standards.
Diagnose and resolve electronic, mechanical, and network-related system issues using established tools, resources, and escalation processes. Perform preventative maintenance, field changes, installations, and corrective service within required timeframes.
Travel extensively (approximately 90%) within the assigned territory to support customer sites. This role may require overnight stays and air travel. May be tasked to back-up colleagues nationwide.
You're the right fit if:
You have 1+ years of diagnostic imaging service experience (field or hospital-based) or 3+ years in an electromechanical service environment. Experience supporting diagnostic X-Ray, Cath Labs, or Image-Guided therapy equipment is preferred.
You have strong technical aptitude with the ability to apply electronic, mechanical, and networking principles to install, troubleshoot, and repair complex systems. You are comfortable using a wide range of diagnostic tools and test equipment.
You hold an associate degree in electronics or a related field, or an equivalent combination of education and hands-on experience. You bring practical problem-solving skills in regulated service environments.
You are able to meet the physical, cognitive, and environmental job requirements of a field service role, with or without reasonable accommodation for this Field Service (https://www.careers.philips.com/na/en/field-service-physical,-cognitive-and-environmental-pce-job-requirements) position with an extensive travel expectation. This includes working in hospitals, healthcare facilities, home offices, and remote settings.
How we work together:
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is a field role.
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business (https://www.philips.com/a-w/about.html) .
Discover our rich and exciting history. (https://www.philips.com/a-w/about/our-history.html)
Learn more about our purpose. (https://www.philips.com/a-w/about/environmental-social-governance/our-purpose)
Learn more about our culture. (https://www.careers.philips.com/na/en/our-culture-philips-careers)
Philips Transparency Details:
The pay range for this position in IL, IN, MI, MO, OH, WI is $42.00 to $65.00 hr.
The pay range for this position in MN is $44.00 to $69.00hr.
This role also includes on-call pay, company fleet/car (if applicable), training, and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive plan or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here (https://www.philipsusbenefits.com/) .
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information:
Candidates must reside in a city within their territory (Illinois, Indiana, Michigan, Minnesota, Missouri, Ohio, and Wisconsin) that holds the majority of the customer base and be located near (within 1 hour drive) a major (non-regional) airport to be considered.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position.
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ImageGuidedTherapy
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
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