Manager, Service Delivery

Allied Universal • Jupiter, FL • 1d ago

Company Overview:

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today!

Deposita, an Allied Universal® Company, is hiring a Service Delivery Manager. The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business needs. This role will develop, influence and nurture trust-based relationships with customers and business unit and functional leaders. The Service Delivery Manager plays a key role in business processes to mitigate risk and is a positive change agent on behalf of organizational protection and is responsible for the operations and profitability of all cash management services within assigned Deposita customer account(s). The Service Delivery Manager can expect some travel requirements within the continental United States.

RESPONSIBILITIES:

Determine and understand specific customer expectations; effectively communicate expectations to team members and stakeholders in a timely and clear fashion

Manage standard cash operations at each customer facility, and ensure compliance through conference calls

Work closely with client and other vendors to ensure consistent and coordinated service delivery at all responsible locations

Identify and resolve issues; liaise with stakeholders; proactively manage changes, identify potential crises, and devise contingency plans

Investigate and recommend new technology and tools that will enhance the customer experience and team efficiency; create new workflows and processes as our products and solutions evolve; grow the customer relationship through new products, services, and locations

Prepare and present customer business reviews internally and externally

Create reports; analyze data; work with the customer to identify additional service opportunities and implement same with other Retail Cash Solutions business units; and other work as needed per client contract and company policies.

Coordinate the day-to-day administration and specialized reporting functions to ensure quality customer relations

QUALIFICATIONS:

High School diploma of equivalent (e.g., GED)

Minimum of five (5) years of experience managing customer accounts

Work history must include demonstration of each of the following:

Expertise in a broad range of retail areas of concern to include retail services, cash management services, control of cash

Ability to conceptualize, communicate, plan, promote/influence, implement and manage cash management initiatives

Ability to assess the cash office risks and betterment opportunities and have knowledge and experience in implementing strategies to include awareness and training

High level of business acumen and ability to work effectively amidst paradox and ambiguity in a matrix organization

Excellent skills in mathematics, reading comprehension, oral and written communications

Effective oral and written communication skills; write informatively, clearly, and accurately

Planning and organizing; attending to details

Proficiency with Microsoft Office applications

Problem solving; mediate conflict with tact, diplomacy; negotiate

Forecasting, predicting

Coaching, mentoring, motivating; encourage effective teamwork

Active listening

Assess and evaluate situations effectively

Synthesize facts, concepts, principles; compile, sort, and interpret data

Identify critical issues quickly and accurately

Research, investigate, compile information

Setting and achieving goals

PREFERRED QUALIFICATIONS:

Prior retail management experience

Prior account management experience

Experience in development and implementation of cash management policies and procedures

College degree in Business Administration or equivalent area of study

Military education or training

Experience executing and/or supervising all phases of a cash supply chain employing interviewing techniques, data analytics, statement collection, report writing, etc.

Knowledge of cash supply chain

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2026-1580496

Location: United States-Florida-Jupiter

Job Category: Management

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