Summary The Primary Purpose of the Position is: To direct, supervise, and administer a wide range of complex administrative and technical functions. This role ensures effective operations by providing leadership and oversight across multiple substantive areas. As the Subject Matter Expert (SME), the incumbent provides expert guidance to ensure compliance with procedural, legal, and administrative requirements related to patient eligibility, admission, disposition, and patient interactions. Responsibilities Duties are but not limited to: Administrative Management: Plans, organizes, and oversees the administrative and technical functions impacting patient admission, scheduling, and outpatient care. Ensuring administrative processes/procedures are accomplished in accordance with VHA Directives, guidelines/policies as they relate to eligibility, inpatient and outpatient duties. Develops goals and objectives that integrate the Health Administration Service with the Veterans' Center objectives. Establishes, revises, or reviews policies, procedures, mission objectives, and organization design for the staff, as necessary to eliminate work problems or barriers to mission accomplishment, promote team building, implement quality improvements, or in response to concerns with regulatory compliance and/or customer requirements. Plans work for accomplishment by subordinate sections, sets and adjusts short-term priorities, and prepares schedules based on consideration of difficulty of requirements and assignments such that the experience, training, and abilities of the staff are effectively utilized to meet organization and customer needs. Provides subordinate supervisors and staff with direction and advice regarding policies, procedures, and guidelines. Reviews and structures organization to optimize use of resources and maximize efficiency and effectiveness of the organization. Balances workload and provides overall direction and vision to the staff on a wide range of medical administrative issues. Project/Program Management: Represents Health Administrative Service with a variety of Health Care System Services and functional areas. Establishes, develops, and maintains effective working relationships with VA North Texas Health Care System staff, Congressional and Senate. Represents the HAS Chief in all administrative matters. Serves as the liaison for the Office of the Chief, HAS and other VANTHCS services concerning administrative and clinical issues when the activities cross organizational lines. Meets with key customers and coordinating officials to assess customer satisfaction, explain organization policy and procedures, and resolves significant problems that arise. Ensure subordinate units provide customer guidance and training. Participates in special projects and initiatives and performs special assignments. Identifies the need for special projects and initiates milestones and goals. Evaluates reports by analyzing facts and performing appropriate research and prepares detailed responses. Determines appropriate recommendations for unresolved or questionable problems and performs follow-up. Researches and determines or recommends appropriate actions or interpretation of issues that impact the organization, the Health Care System, VISN, or VA. Budget/Financial Management: Analyzes prior years expenditures and requirements to forecast and prepare budget to ensure full financial support and obligations for expenditures for patient care. Develops the annual business performance and improvement plan for Health Administration Service, which encompasses the annual budget plan, budget worksheets and budget forecast for the service's control points. Provides major recommendations to the office of the Chief, HAS as to funds available and how to maximize actual dollar allocations with the use of improved methods, automated processes, etc. Allocates funds to the correct fund control points. Makes major recommendations regarding the proper allocations of resources to the appropriate programs within the service. Assures compliance with implementation of stated goals and objectives by staff within the service. Supervisory Personnel Management: Plans, directs, coordinates, and oversees work through subordinate supervisors. Advises staff regarding policies, procedures, and directives of higher-level management or headquarters. Selects candidates for subordinate non-supervisory positions and recommends selections for subordinate supervisory positions taking into consideration skills and qualifications, mission requirements, and EEO and diversity objectives. Ensures reasonable equity among units of performance standards developed, modified, and/or interpreted and rating techniques developed by subordinate supervisors. Explains performance expectations to subordinate supervisors and employees directly supervised and provides regular feedback on strengths and weaknesses. Appraises performance of subordinate supervisors and other employees directly supervised and serves as reviewing official on evaluation of non-supervisory employees rated by subordinate supervisors. Approves expenses comparable to within-grade increases, extensive overtime, and employee travel. Work Schedule: Monday- Friday, 8am- 4:30pm Telework: Ad-Hoc Only Virtual: This is not a virtual position. Position Description/PD#: Medical Administration Specialist (Health Administration)/PD012680 Relocation/Recruitment Incentives: Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/29/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1.Plans and coordinates daily operations across multiple work units by setting priorities, adjusting workloads, and developing schedules that align staff capabilities with organizational and patient care needs. 2. Ensures efficient workflow and equitable workload distribution by monitoring operations, resolving resource gaps, and aligning services with healthcare system goals and customer service standards. 3. Participates in recruitment and selection activities by evaluating candidates' qualifications, supporting hiring decisions, and ensuring alignment with mission requirements and equal employment objectives. 4. Oversees employee performance management by communicating expectations, providing ongoing feedback, conducting evaluations, and addressing performance or conduct issues through appropriate corrective actions. 5. Develops and manages service-level business and budget plans by analyzing resource needs, preparing forecasts, and recommending strategies to optimize staffing, funding, and operational efficiency. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate level. You will be rated on the following Competencies for this position: Managing Human Resources Performance Management Financial Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. A current, state issued driver's license is required for this position. Note: We cannot accept photographs, therefor; do not submit a copy of your license with your application package. If an interview is requested, you will be required to provide a copy of your current, valid state issued driver's license. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
