Product Operations Manager, AI & Systems
New York, New York
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Who We Are
At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values (https://www.justworks.com/careers#values)
If this sounds like you, you'll fit right in.
About Justworks
Justworks is leveling the playing field for all small businesses. We handle the nitty-gritty of payroll, benefits, compliance, and HR, so our customers have more time to learn, grow, and seek something worthwhile. Today, Justworks offices in New York, Toronto, London, Tampa and Mexico City serve more than 12,000 businesses and 200,000 workers around the globe.
Our mission is to help entrepreneurs and businesses grow with confidence. This means our customers are at the center of everything we do, and working at Justworks is an opportunity to obsess over creating and delivering value that helps millions achieve their dreams.
We're united by shared goals and motivations, best summed up in our company values, which are reflected in our products and our team.
About the team / Product at Justworks
The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers' needs and our business' risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value. By joining us, you'll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide.
About the role
We're looking for a Product Operations Manager who brings product thinking to the internal systems that power our Product organization. This is a highly leveraged, builder-oriented role focused on how work gets done - not just what gets built.
You'll operate across domains (FinTech, Healthcare, HR Tech), partnering closely with Product, Engineering, Design, and GTM teams to identify where friction exists in how we plan, build, and scale. Rather than managing processes, you'll design and implement the infrastructure - tooling, workflows, and knowledge systems - that makes great product work repeatable across the organization.
Care is central to how Justworks operates, and here, that extends to how we support our own teams. You'll help ensure that PMs and cross-functional partners can spend more time on high-judgment work and less on coordination overhead, by building systems that are intuitive, scalable, and increasingly AI-native.
While this role is primarily operational, there will be moments where you step into a PM mindset - particularly when building internal tools and systems. You'll define problems, design solutions, and iterate based on feedback, just as you would for a customer-facing product - with the product organization itself as your user.
Responsibilities
Own and evolve the product development lifecycle as a system - using AI to diagnose breakdowns, redesign workflows, and continuously improve how we build
Build AI-powered workflows that reduce the administrative layer of product work - including spec-to-GTM translation, synthesis of customer signals, QA scenario generation, and automated progress reporting
Build and maintain the product organization's knowledge layer and sources of truth - including roadmap data, decision logs, and project status - structured for both human and AI consumption
Own and evolve the product tooling ecosystem - driving consistency, standardization, and thoughtful adoption across teams
Drive adoption, enablement, and upskilling across the Product organization - ensuring teams effectively use the systems, tools, and AI workflows you build
Scale what works - identify high-impact workflows and patterns emerging within teams and turn them into shared standards through tooling, documentation, and enablement
Own PM hiring infrastructure and product ops metrics - including hiring design and onboarding, and defining and tracking the metrics that inform product leadership decisions
What you'll need
You're a builder who applies product thinking to internal systems. You're comfortable working across the Product organization and partnering with leadership to turn fragmented ways of working into scalable, durable infrastructure.
5+ years in product operations, product management, strategy/operations, or a related role - with a track record of building systems and tooling, not just managing processes
Deep fluency with AI as a core part of your workflow - you use it instinctively in your own work and know how to design systems that meaningfully leverage it
Strong product judgment applied internally - you approach operational problems with the same rigor as customer-facing ones, with a bias toward simple, scalable solutions
High data fluency - able to define meaningful metrics, instrument systems, and translate insights into action
Strong systems thinking - you can distinguish between process issues and structural problems, and know when to optimize vs redesign
Clear, direct communication - able to surface what's working and what isn't, and influence across teams, including senior leadership
Nice to have
Experience building or scaling a product organization's operating system (e.g., PDLC, knowledge management, tooling, hiring, onboarding)
Experience in a high-growth environment, ideally within a regulated domain (fintech, healthcare, HR tech)
The base wage range for this position based in our New York City Office is targeted at $127,000.00 to $173,300.00 per year.
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Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks' Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks (https://www.justworks.com/careers#total-reward-philosophy) .
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
Our DEIB Report (https://www.justworks.com/press/company-news/justworks-impact-report-2024)
