Housekeeping Inspector - The Henry, Dearborn, MI

Hotel Equities • Dearborn, MI • 2h ago

Full Time

Rooms

Dearborn, MI, US

Salary Range: $20.00 To $22.00 Hourly

The Henry, an Autograph Collection hotel, brings the best of Michigan to life through art-inspired design and premium amenities. Our lobby, guest rooms, and event spaces feature a thoughtfully curated selection of contemporary art, stunning chandeliers, and bold color accents that set an unmatched atmosphere of modern luxury. The hotel offers a variety of amenities, including pet-friendly accommodations, complimentary Wi-Fi, and a sparkling indoor pool, ensuring an exceptional stay in Dearborn, MI.

Benefits of Being The Henry Ambassador:

Team Driven and Values Based Culture

Medical/Dental/Vision

Vacation & Holiday Pay

Employee Assistance Program

Career Growth Opportunities

Reduced Room Rates throughout the portfolio

Third Party Perks (Movie Tickets, Attractions, Other)

401(k)

Employee discount

Flexible schedule

Flexible spending account

Life insurance

Parental leave

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Inspector for The Henry in Dearborn, MI.

Hourly Pay rate: $ 20.00 - $ 22.00

Job Purpose:

To maximize guest satisfaction by ensuring neat, clean, and well-maintained guest rooms through effective supervision, direction, and coordination of housekeepers/room cleaners. Delivers warm, knowledgeable service and helpful guidance that reassures guests they have made the right choice to stay with us.

Key Responsibilities

Supervise room cleaners to ensure prompt and efficient housekeeping of guest rooms

Verify completion of daily room cleaning by reviewing room cleaners' worksheets and notifying the Front Desk accordingly

Oversee completion of short-notice room change requests

Inspect all checkout and stay-over rooms to ensure compliance with company cleanliness and quality standards

Maintain daily records of room checkouts and stay-overs and submit documentation to the Housekeeping department

Monitor room quality by conducting and documenting inspections of cleaned rooms

Prepare and submit maintenance work orders for repair or replacement of furniture, fixtures, and equipment and follow up to ensure completion

Monitor room status continuously and communicate changes to room cleaners

Inspect VIP rooms and early-morning make-up rooms

Prioritize guestroom cleaning based on operational needs, including VIP rooms, checkout rooms, expected checkouts, and special guest requests

Inspect floor linen closets daily to ensure cleanliness and adequate supply levels

Ensure housekeeping carts are properly stored and vacuum cleaners are emptied at the end of each day

Assist with quarterly linen inventory

Ensure safety compliance by keeping all linen chutes locked at all times

Coordinate housekeeping activities with related departments, including Front Desk, Engineering, Banquet Services, and Room Service

Take every opportunity to exceed guest expectations

Ensure all guests are treated courteously, efficiently, and in accordance with company standards

Assist with training, coaching, and direction of new housekeeping associates

Ensure housekeeping quality standards, policies, and procedures are consistently followed

Coordinate with other hotel departments to promote communication and enhance guest satisfaction

Assist in the daily maintenance of room inventory status to support optimal revenue while maintaining high guest satisfaction

Qualifications and Requirements

High School Diploma, secondary qualification, or equivalent

Prior experience with Marriott, Hilton, IHG, Wyndham, or Hyatt standards and procedures preferred

Physical Requirements and Work Environment

Work is performed primarily indoors in a climate-controlled environment

Walking and standing required for nearly 100% of the workday; duration varies by task

Frequent walking and verbal direction throughout the hotel

Ability to reach other hotel departments quickly and efficiently

Ability to lift up to 15 pounds regularly

Ability to push or pull carts and equipment weighing up to 250 pounds on occasion

Ability to work efficiently in confined spaces

Requires bending, stooping, squatting, stretching, and climbing to perform inspections and housekeeping tasks

Requires continuous grasping, writing, standing, sitting, walking, repetitive motion, listening, hearing, and visual acuity

Frequent verbal communication with guests, supervisors, and team members

Continuous use of near vision and depth perception

Requires sufficient manual dexterity to operate all necessary housekeeping and inspection equipment

What do you need?

Being passionate about people and service.

Strong communication skills are essential when interacting with guests and employees.

Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

Problem-solving, reasoning, motivating, and training abilities are often used.

Have the ability to work a flexible schedule including evenings, weekends and/or holidays.

The Henry Hotel is an Equal Opportunity employer. The hotel complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. The Henry is committed to a policy of non-discrimination and is dedicated to providing a positive discrimination-free work environment.

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