A/R Management Specialist I - Digitech - Remote

Sarnova HC, LLC • Dublin, OH • 4h ago

Sarnova HC, LLC

Position Title: A/R Management Specialist I - Digitech - Remote Location: Virtual | United States

Job Description

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Summary:

The AR Management Specialist will provide support across all aspects of insurance and patient billing to ensure prompt and accurate payment to the client or provider for all monies owed by both patients and insurers.

Essential Duties and Responsibilities:

Make telephone calls to patients, hospitals, insurance companies, facilities, and attorneys as needed to research claims or obtain additional insurance information

Contact insurance carriers to inquire about the status of past-due accounts

Meet or exceed defined productivity and quality standards

Document details of activity on each account in the claims processing system

Follow up on self-pay accounts, including contacting patients by telephone to inquire about insurance coverage or establish payment plans

Maintain workflow to keep aging accounts at a minimum by following up on unpaid claims daily

Follow up on accounts that have reached collections to ensure they have been fully worked before referral to an external collection agency

Follow up on any assigned special projects designated by the Manager

Perform quality checks on assigned claims

Maintain confidentiality regarding all assignments

Perform job responsibilities and tasks according to company standards, as well as state and federal guidelines

Demonstrate the highest level of compliance with all laws and regulations, including but not limited to HIPAA

Ensures consistent adherence to company attendance policies

Additional job duties as assigned

Skills/Experience Required:

Education: High School Diploma or equivalent required

Minimum of 1 year of experience in healthcare claims processing, billing, or accounts receivable

Hands-on experience preparing and submitting insurance appeals, including understanding remittance advices, payer denial codes, and payer timely filing limits

Familiarity with ICD-10, HCPCS, and general medical terminology

EMS billing experience strongly preferred; experience in other medical specialties will be considered

Proficiency with various web platforms, including billing software and payer portals.

Prior customer service experience with the ability to work collaboratively with other departments and team members

Basic computer knowledge and experience using Microsoft Office

Strong customer service skills and experience

Strong interpersonal, organizational, communication, and time-management skills

Strong investigative and research skills, with the ability to resolve complex billing issues

Effective critical thinking and analytical abilities

Ability to work independently in a fast-paced, adaptive environment with minimal supervisor

Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Work environment characteri

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