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Job Summary
This position is responsible for representing the needs of a defined functional domain (e.g., Customer Service, IT, Health Care Management, or Data & Analytics) within the Supplier Management organization. The role serves as the primary interface between HCSC business and technology stakeholders and assigned suppliers, ensuring supplier services align with business objectives, contractual obligations, and operational requirements.
The IT Vendor Manager will assess, identify, and partner with internal stakeholders to execute strategic opportunities that improve supplier management practices, supplier performance, and overall value delivered. This includes driving consistent governance, performance transparency, and issue resolution across the supplier portfolio.
Key responsibilities include building, managing, and overseeing supplier relationships through ongoing performance management, contract compliance monitoring, risk and issue management, and escalation coordination. Ensures suppliers meet service-level agreements (SLAs), performance metrics, and regulatory or security requirements that support HCSC operations.
The position is also responsible for implementing supplier management strategies and developing scalable processes, tools, and reporting mechanisms to strengthen oversight, improve operational efficiency, and drive continuous improvement. This includes supporting enterprise initiatives related to vendor governance, performance optimization, and supplier lifecycle management.
The role requires strong stakeholder influence, supplier relationship management, and operational excellence expertise, with healthcare experience preferred.
Required Job Qualifications:
*Bachelor's degree and 5 years of process improvement of core operational functions OR 9 years of process improvement of core operational functions and managing supplier relationships. This should include experience playing lead role in program/project level delivery.
*1 year management experience
*Project management experience and effective team leadership skills.
*Business knowledge to help HCSC Operations achieve service targets.
*Experience managing supplier relationships and performance.
*Experience managing difficult relationships and resolving conflict.
*Ability to influence, negotiate, and execute while navigating customer relationships.
*Hands on experience using modern operational excellence and continuous improvement methods (LEAN, TPM, 6 Sigma, TQM) with basic knowledge of these methodologies.
*Clear and concise verbal and written communication, analytical and collaboration skills.
Preferred Job Qualifications:
*Master's degree.
*Healthcare experience.
*2-4 years management experience
*Formal training in operational excellence methods, such as LEAN, TPM, 6 Sigma.
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards .
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
HCSC Employment Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range
$102,000.00 - $184,300.00
Exact compensation may vary based on skills, experience, and location.
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For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.
Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment.
HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.
If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations.
Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.
Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas,
Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association
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