Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
Data Center Learning (DCL) provides technical training and learning resources to the 20,000+ member Data Center Community (DCC), enabling builders to develop the skills needed to operate and maintain AWS's global data center infrastructure. We're seeking a strategic and experienced Technical Program Manager to serve as Business Operations Manager for Data Center Learning, reporting directly to the Sr. Manager of Data Center Learning.
The Business Operations Manager will drive operational excellence across DCL by establishing and managing our business rhythm, partnering with finance and cross-functional teams, and leading strategic initiatives that enable DCL to scale training delivery and impact. This role requires deep technical fluency to effectively manage programs spanning domains from electrical systems, mechanical infrastructure, IT hardware operations, and safety and security procedures. This role requires someone who can balance strategic thinking with tactical execution, navigate ambiguity with confidence, and build transparent relationships across diverse stakeholder groups.
The optimal candidate is an experienced and engaging professional who excels within an entrepreneurial culture providing vision, leadership, and communication while diving deep into details and taking ownership. You must be able to understand and translate complex technical requirements from subject matter experts across DCC teams into actionable business plans and resource allocations. You should be approachable yet consultative, offering direction and recommendations while fostering transparent relationships. The ideal candidate balances frugality with creativity, approaches problem-solving with an emphasis on root cause, and demonstrates bias for action in a fast-paced environment.
Key job responsibilities
Establish and own the end-to-end business rhythm for Data Center Learning, incorporating finance, DCC, and AWS Infrastructure activities.
Develop working backward plans for business reviews including Quarterly Business Reviews (QBRs), Operational Planning (OP) cycles, Monthly Business Reviews (MBRs), and Weekly Business Reviews (WBRs).
Manage the DCL business rhythm calendar, establishing a timeline of events 12-18 months in advance.
Oversee preparation for and facilitation of monthly and quarterly business review meetings, highlighting financial variances and performance against key initiatives.
Steward the annual planning process, forums, and commitment establishment.
Manage DCL goals and commitments, driving timely updates and developing monthly/quarterly review documents.
Establish and maintain high standards for goal tracking and reporting and maintain team reporting tools to track progress against commitments.
Partner with finance to ensure accurate headcount and budget reporting.
Review and analyze bottoms-up headcount plans during OP cycles, making recommendations to adjust plans when appropriate.
Manage department travel and expense (T&E) and controllable line items within budget.
Own and drive deployment of selected programs or initiatives as identified by the Sr. Manager of Data Center Learning.
Partner with peers across Data Center Learning to translate complex infrastructure operations requirements into training program roadmaps and resource plans.
Orchestrate complex, multi-stakeholder projects and manage ambiguity across ad-hoc requests.
Drive data-driven decision making by building dashboards and analytics that correlate training completion rates, certification levels, and operational metrics (incident rates, MTTR, availability targets).
Establish and maintain robust project tracking systems and prioritization frameworks.
Communicate at all levels, including with Executive Management across Global Data Center Operations.
A day in the life
You'll start your morning reviewing the latest training metrics and preparing insights for the DCL leadership team, knowing that the mechanisms you've built are empowering 20,000+ builders across the globe to safely operate the infrastructure that powers the world's innovation. Mid-morning, you're facilitating a cross-functional working session with learning designers, operations leaders, and finance partners-bringing together brilliant minds to solve the challenge of scaling technical training for emerging technologies like generative AI infrastructure. After lunch, you're diving deep into the operational planning cycle, partnering with your Sr. Manager to shape the strategic roadmap that will define how DCL evolves over the next 18 months, making bold recommendations that balance ambition with operational reality. The afternoon brings an exciting challenge: a critical initiative needs to launch in an accelerated timeline, and you're the one orchestrating across stakeholders, removing blockers, and driving toward a solution that seemed impossible just hours ago. As you wrap up your day updating the team wiki and prepping for tomorrow's QBR, you reflect on the impact-every process you streamline, every goal you track, every meeting you facilitate isn't just operational excellence, it's enabling thousands of data center technicians and engineers to build the skills they need to keep the cloud running and support hundreds of millions of customers worldwide. You're not just managing business operations; you're the force multiplier that allows exceptional people to do their most important work, and tomorrow brings another opportunity to raise the bar even higher.
About the team
Our mission is to develop the best Data Center workforce on Earth. We do that by establishing rigorous certification standards and assessment methodologies that ensure builders are work-ready for specific processes across Data Center Operations, Engineering Operations, and Logistics functions. We create certification programs for new hires, ongoing competency validation for existing builders, and experiment with assessment technology and mechanisms to improve technical certification in the corporate environment. Our work directly impacts the safety, availability, and operational excellence of AWS's global data center infrastructure.
Basic Qualifications
5+ years of technical product or program management experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience conveying complex technical concepts to both technical and business audiences
Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
Experience with business rhythm management including MBRs, QBRs, and operational planning cycles.
Preferred Qualifications
Experience in data center engineering or operations
Experience managing training/learning related projects or programs
xperience in data center engineering or operations
Experience in data centers, infrastructure service providers, or related technology companies
Experience collaborating and influencing multiple teams across multiple organizations
Experience with analytical tools and ability to dive deep into metrics and reporting
Experience delivering technology products or services in a high growth environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually
