Description
Drive the Dedicated Difference
CRST The Transportation Solution is looking for a Senior Manager - Operations to provide operational leadership across multiple accounts, locations, or regions with accountability for safety, service execution, and financial performance.
How You'll Work
Location: Onsite in Erlanger, KY
Job Schedule: Monday - Friday and weekends as needed
Compensation: Competitive compensation package. Additional details will be discussed with qualified candidates during the interview process
Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
About the Role
The Senior Manager - Operations provides operational leadership across multiple accounts, locations, or regions with accountability for safety, service execution, and financial performance. This role owns the commercial and enterprise-level customer relationship and collaborates with internal and external partners to execute strategy, strengthen partnerships, and drive sustained alignment between operational performance, financial results, and customer goals.
What You'll Do
Operational Leadership and Performance: Lead operations across multiple customer accounts, locations, or regional areas to ensure consistent performance, safety, and profitability while driving execution of company and customer objectives
Team Leadership and Development: Manage and develop Managers - Site, Managers - Operations, and other operational staff to strengthen leadership capability, promote accountability, and align performance with business goals
Customer Relationship Management : Own the commercial and enterprise-level customer relationship; lead executive business reviews, rate discussions, and strategic performance planning to strengthen partnerships and drive results
Financial Accountability: Manage regional budgets, monitor cost drivers, and execute initiatives to achieve sustained profitability, utilization, and growth targets across assigned markets or accounts
Safety and Compliance: Champion a safety-first culture by ensuring adherence to Department of Transportation (DOT) regulations, company policies, and customer standards across all assigned operations
Performance Monitoring and Analysis: Review key operational and financial metrics to identify trends, risks, and opportunities; guide managers in developing and executing corrective action plans to improve results
Cross-Functional Collaboration: Partner with sales, finance, maintenance, safety, and planning teams to align operational strategy, support customer initiatives, and drive regional performance
Strategic Planning and Continuous Improvement: Develop and implement strategic initiatives that enhance regional performance, improve efficiency, and strengthen customer satisfaction and retention
Talent Development: Coach and mentor managers to build leadership depth, improve engagement, and prepare teams for future growth and responsibilities
Availability: Maintain flexibility to support operations outside standard business hours and travel as needed to ensure regional consistency and customer satisfaction
Travel: Occasionally as needed
Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs
What You Bring
Education: High school diploma or equivalent
Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.
Experience: Proven success managing multiple operations, accounts, or regions within a transportation or logistics organization
Leadership: Demonstrated ability to lead through layers of management and build high-performing teams
Strategic Thinking: Strong ability to translate business objectives into actionable operational plans
Financial Acumen: Experience managing budgets and implementing profitability initiatives across business units
Preferred Qualifications
Education: A four-year degree or applicable work experience with demonstrated success
Experience: Experience leading multi-site or regional transportation operations with full P&L accountability
Change Leadership: Proven ability to drive transformation, standardization, and process improvement
Analytical Skills: Strong ability to interpret operational and financial data to inform decision-making
Customer Focus: Ability to manage executive-level relationships and ensure alignment with customer goals
Why CRST?
CRST is celebrating 70 years of grit, growth, and forward momentum - built on safety, integrity, and delivering on our commitments. Our Dedicated division is one of the most important parts of how we serve our customers, and the people who run it are critical to that success.
At CRST, you'll have real ownership, real impact, and the backing of a company that's been doing this for seven decades.
Core Values
Safety at the Core of All We Do
Integrity in Every Decision and Action
Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities
Equal Opportunity Employer
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws.
Qualifications
Skills
Preferred
Complex Problem Solving: Expert
Management of Financial Resources: Expert
Judgment and Decision Making: Expert
Active Listening: Expert
Negotiation: Expert
Reading Comprehension: Expert
Social Perceptiveness: Expert
Speaking: Expert
Instructing: Expert
Writing: Expert
Education
Required
High School or better
Preferred
Bachelors or better
Licenses & Certifications
Preferred
Drivers License - Class C
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
