Advisor, Team Member Service Center

American Airlines • Fort Worth, TX • 1h ago

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

?This job is a member of the Team Member Service Center within the People Division.

Responsible for providing resolution to policy, benefits and general team member questions.

What you'll do

Demonstrates positive energy, judgement in decision making, appropriate communication methods and team member support.

Answers inquiries via phone, chat, fax, email or self-portal.

Assists team members with issues surrounding travel, policy and general team member questions.

Uses general understanding of procedures, policies, knowledge of the database, other reference materials and judgement to resolve team member inquiries.

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications - Education & Prior Job Experience

Previous experience in a high-impact customer service role

Fluent in Spanish

Skills, Licenses & Certifications

Ability to handle multiple tasks in high volume and adhering to deadlines within a highly confidential environment

Knowledge of policies, procedures and familiarity with Jetnet

Attention to detail is paramount

Outstanding customer service, strong organizational and decision-making skills

Self-motivated and work well in a team environment

Ability to analyze, research, and effectively respond to inquiries, issues, and complaints

This position requires a flexible schedule as it oversees an environment that will be open 5 days a week: Monday-Friday 7am-7pm

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

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