Job Title : Customer Service Representative
Location : Tampa, Florida, 33637
Work Schedule : Mon-Fri, from 8AM-5PM
Pay rate : USD 24.00
Contract : Temp to hire
Must Have Skill Sets:
Good communication skills, both written & verbal
Experience answer phones (customers call into our 1-800 phone number and we look up order ETA's or direct them to the correct department)
Computer savvy and a willingness to learn (not afraid to incorporate AI - some of our tools are AI)
Preferred Skill Sets:
Customer Service Experience in B2B
Proficient in Microsoft Office
Great Time Management skills
Job Description
Manage the customer experience including processing and entering customer data in an accurate and timely manner; maintaining effective customer, sales and field service employee relationships; and striving for customer satisfaction by resolving issues in the most efficient and effective manner.
Essential Functions
Answer incoming customer service tickets, phone calls, and Teams messages, courteously and consistently using established guidelines.
Respond full circle to requests from customers, sales reps, and service reps.
Collaborate with other departments to resolve customer issues and align with customers' needs and requests.
Maintain appropriate records and documentation in our ERP System.
Act as an Account advocate by managing and overseeing inquiries that require concierge handling.
Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
Investigate and resolve billing concerns by tracing shipments, researching price differences, and entering credit memos for approval, quoting special parts prices and following up on credit hold orders in our ERP.
Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction.
Efficiently enter orders and address inquiries by leveraging the resources within the business, and following the standardized processes implemented.
Complete and review customer specific reports for accuracy and integrity.
Recommend ideas which enhance the overall customer experience.
Position Qualifications
Education :
High School Diploma or GED required. Associates Degree in Business or related field preferred.
Experience :
2+ years of previous customer service experience, preferably in manufacturing and/or installation/maintenance/repair environment. Ticketing system experience, a plus. ERP experience, a plus, including quoting, order entry, and returns.
Functional Success Drivers :
Possessing these certain competencies are what we require for an individual to be successful in this role.
Customer Focus
Detail Orientated
Interpersonal Savvy
Energy
Communication
Listening
Reasonable Accommodation Statement
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Find what's next with Kelly ® .
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
