Customer Service Representative

Robert Half • Grand Rapids, MI • 8h ago

Description We are looking for a Customer Service Representative to join a machinery manufacturing organization in Grand Rapids, Michigan. This Long-term Contract position is ideal for someone who enjoys helping customers, communicating clearly, and working in a busy, service-driven environment. The role focuses on delivering responsive support, handling correspondence accurately, and contributing to strong client relationships through thoughtful service and product awareness.

Responsibilities:

Respond to customer questions and service requests by phone, email, and written correspondence with professionalism and accuracy.

Build positive relationships with customers by providing timely updates, clear information, and courteous support throughout each interaction.

Identify opportunities to recommend additional products or services that align with customer needs and support broader business growth.

Research and resolve more complex service issues by gathering details, reviewing records, and coordinating with internal teams when needed.

Maintain organized and accurate customer information while documenting interactions across office and customer management systems.

Manage multiple tasks and priorities in a fast-paced setting while meeting service expectations and response timelines.

Collaborate with colleagues and cross-functional partners to ensure customer concerns are addressed efficiently and completely. Requirements - At least 2 years of experience in a customer-focused or goal-oriented service environment is preferred.

Strong verbal and written communication skills with the ability to interact effectively with customers and internal stakeholders.

Working knowledge of customer service practices and general office administrative support.

Proficiency with Microsoft Office applications.

Familiarity with CRM platforms and the ability to learn new systems quickly.

Proven ability to investigate customer concerns thoroughly and deliver practical solutions.

Strong problem-solving skills, attention to detail, and the ability to work across multiple computer applications. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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