Director Enterprise Account Management

Dodge Construction Network • Hartford, CT • 11h ago

Dodge Construction Network is seeking a strategic and results-driven Director, Enterprise Account Management, to lead and scale our enterprise customer portfolio. This role is responsible for driving retention, expansion, and customer success outcomes across our largest and most strategic accounts.

You will lead a team of Enterprise Account Managers, partner cross-functionally with Sales, Customer Success, Product, and Finance, and play a critical role in shaping our post-sale strategy and long-term customer growth.

This is a full-time position and reports directly to the VP, Enterprise Sales.

Preferred Location

This is a remote, home-office based role and candidates located in the continental United States will be considered.

Travel Requirements

Expected travel is 25% for this role.

Essential Functions

Team Leadership & Development

Lead, coach, and develop a team of Enterprise Account Managers

Establish and manage performance expectations, KPIs, and career development plans

Foster a high-performance, customer-centric culture

Build and establish a modern Enterprise Customer go-to-market process to drive aggressive growth

Revenue Retention & Growth

Own enterprise account performance, including:

Net Revenue Retention (NRR)

Gross Retention

Expansion revenue

Develop and execute strategies to grow existing accounts and identify upsell/cross-sell opportunities

Customer Strategy & Engagement

Build and maintain executive-level relationships with key customers

Partner with customers to understand business goals and align solutions accordingly

Expand and multi-thread existing account relationships

Lead account planning and quarterly business reviews (QBRs)

Cross-Functional Collaboration

Partner with Sales on account transitions and expansion strategy

Collaborate with Customer Success to ensure adoption and value realization

Provide feedback to Product and Marketing based on customer insights

Process & Operational Excellence

Implement scalable processes for account management and forecasting

Utilize CRM and data analytics to drive decision-making

Track and report on key metrics and performance trends

Education Requirement

Bachelor's degree in a related field and/or equivalent education and work experience.

Required Experience, Knowledge and Skills

8-12+ years of experience in account management, sales, or customer success

3-5+ years of experience leading enterprise-facing teams

Proven track record of driving retention and revenue growth within large accounts

Experience managing complex, high-value customer relationships

Strong analytical and strategic thinking skills

Excellent communication and executive presence

Strong understanding of enterprise sales cycles and post-sale account strategies

Preferred Experience, Knowledge and Skills

SaaS or data-driven solutions experience.

About Dodge Construction Network

Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.

Dodge is the catalyst for modern construction.

Salary Disclosure

Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped variable incentive plans or an annual discretionary performance bonus.

For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.

A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances.

Reasonable Accommodation

Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email recruiting@construction.com .

Equal Employment Opportunity Statement

Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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