WSP is currently searching for a Transportation Management Center (TMC) Operations Manager!
This position will be based out of Hauppauge, NY
Summary
These opportunities actively engage you in projects with our Mobility Operations Team and be a part of a growing organization that meets our client's objectives and solves their challenges. This is a professional level position involving a variety of operational and management level duties. Responsibility for the daily operation of the INFORM control center falls in this category. Work is performed under minimal supervision and direction of the NYSDOT PM and includes:
Performance of all INFORM traffic management functions is inherent to this position.
Oversight of training and management of approximately 25-30 employees including operators, H.E.L.P. dispatchers and inspectors.
Coordination of all activities on all shifts.
Serving as primary interface with NYSDOT and maintenance contractors for all operational outages and failures.
Coordinating the deployment of all portable variable message signs and developing message content.
Your Impact
Primary Tasks: Operations Management and Administration;
Training and Updating of Standard Operating Procedures (SOPs)
System Operations Leads/Shift Oversight; Systems Operations; Critical Transportation Incident Support Services; Transition
Keeps the NYSDOT Project Manager informed, on a daily basis, of all matters affecting the operations of the INFORM control center
On call 24/7/365 for emergency and/or operational problems
Attend meetings with the NYSDOT PM for purposes of relaying information
Create and distribute weekly and monthly reports as needed
Support special requests by the NYSDOT PM for gathering data and/or generating reports
Ensure all training materials are maintained and accessible to the System Operators
Coordinate daily schedules of the System Operators and ensures coverage is complete on every shift
Ensure all personnel are informed of special events affecting the INFORM system (e.g., special signing or roadwork)
Monitor and audit operator functions for accuracy and professionalism
Maintain all traffic signal and system maintenance files, coordinate all requests and or repairs of program "bugs" with the appropriate personnel
Draft memos, bulletins, requisitions, reports and other similar materials using general company guidelines
Monitor all On-The-Job Training (OJT)
Coordinate daily work with maintenance contractor, logs and administers Work Orders (WO) and payment requests
Who You Are
Required Qualifications
Education and Experience
Bachelor's degree in a relevant field
Qualifying Experience: Candidates must meet all of the following conditions (5 years of qualifying experience may be substituted in place of a Bachelors' degree):
Minimum 5 years of experience in managing a TMC @type facility that operates a minimum of 50 instrumental lane miles.
10+ years of overall experience
Scheduling, administration, performance evaluation, hiring, employee relations, problem solving and leadership
Supervision of a minimum of 15 employees
Knowledge Skills and Abilities
Computer/Software - including MS Office applications, spreadsheets and databases
Personnel management
Public, internal and external relations (works well with internal, external and partner groups and individuals)
Mentor and training new staff, and able to respond to problem situations 24/7/365
This hire is contingent upon client approval
WSP Benefits:
WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
Expected Salary: $138,100 - $234,700
WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of New York, based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.
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About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
www.wsp.com
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
