Front Office Manager-Task Force - Kimpton Hotel Eventi

Kimpton Hotels & Restaurants • New York, New York • 2h ago

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Lead all Front Office operations, set and maintain a high level of guest service. Provide support, mentorship, and coaching to the team.

Some of your responsibilities include:

Delete or add transactions that will assist in balancing revenues.

Review Front Desk logbook for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary.

Assist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures.

Inspect all VIP arrival rooms.

Attend monthly Wine Hour according to the schedule.

Run and attend departmental training classes and seminars as needed.

Supervise all duties performed by the Front Office team.

Coach, and counsel employees when necessary, using the correct documentation and techniques.

Make sure all employees are posted at their stations on time, and that they complete their essential duties before their departure.

Schedule for all areas of operation in a timely manner. Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).

Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios.

Meet or come in under payroll and expense budgets.

Accountable for the "guest ledger" and its daily maintenance.

Ensure that all employees follow cash and credit handling procedures.

What You Bring:

2 years of management experience in hospitality or similar industry.

Bachelor's degree is preferred.

Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.

Ability to read, write, and verbally communicate effectively and professionally.

Experience with Opera and Microsoft Office Suite is preferred.

Flexible schedule, able to work evenings, weekends, and holidays when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .

Be Yourself. Lead Yourself. Make it Count.

Similar Jobs

Bistro Attendant / $17 plus tips

BBL Hospitality • New York, New York • 2h ago

Retail & Hospitality

Salary Range $17.00 - $17.00 Hourly Position Type Part Time Job Shift Day Category Hospitality - Hotel Bistro Attendant COME AND JOIN OUR AMAZING TEAM! Most positions do require weekend and holiday availability. We are p...

2h ago

Go to Apply

Cashier

Pura Vida Miami • New York, NY • 2h ago

Retail & Hospitality

We are a lifestyle brand! We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate, yet fast and consistent, experience to our customers. We...

2h ago

Go to Apply

Banquet Server / $22.00 hour

BBL Hospitality • New York, New York • 2h ago

Retail & Hospitality

Salary Range $22.00 - $22.00 Hourly Position Type Part Time Category Hospitality - Hotel Banquet Server COME AND JOIN OUR AMAZING TEAM! Most positions do require weekend and holiday availability. We are pleased to share...

2h ago

Go to Apply

Front Desk Agent / $18 hour

BBL Hospitality • New York, New York • 2h ago

Retail & Hospitality

Salary Range $18.00 - $18.00 Hourly Position Type Full Time Job Shift Any Category Hospitality - Hotel Front Desk Agent COME AND JOIN OUR AMAZING TEAM! Most positions do require weekend and holiday availability. We are p...

2h ago

Go to Apply

Retail Stocking Associate

Harbor Freight Tools • Bronx, NY • 4h ago

Retail & Hospitality

177214BRPosting Title:Retail Stocking AssociateJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your...

4h ago

Go to Apply

SAP Supply Chain/Logistics Manager - Retail

Accenture • New York, NY • 8h ago

Retail & Hospitality

We Are: Accenture's SAP practice, and we live to see how this can transform the way we live and work. We are the industry-leader for building SAP Retail and Fashion solutions and we're curious and always learning. We are...

8h ago

Go to Apply

Analyst, Ad Sales Finance- Hispanic

NBC Universal • New York, NY • 9h ago

Retail & Hospitality

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our glob...

9h ago

Go to Apply

Marketing Automation Campaign Delivery Manager (US)

TD Bank • New York, NY • 16h ago

Retail & Hospitality

Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $91,000 - $145,600 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportu...

16h ago

Go to Apply

Host, Restaurant (Part Time) - Tempo New York Times Square

Hilton • New York, NY • 23h ago

Retail & Hospitality

TheTempo New York Times Square ( https://www.hilton.com/en/hotels/nyctepo-tempo-new-york-times-square/)is looking for a part-time Host to join our team. This stunning property features 661 rooms with floor-to-ceiling win...

23h ago

Go to Apply

Restaurant Line Cook - NYC Flagship

Nordstrom • New York, NY • 23h ago

Retail & Hospitality

Job Description The ideal line cook is motivated, results oriented and committed to providing outstanding customer service every day. A day in the life... Prepare food items consistently and adhere to all recipe standard...

23h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)