Front Desk Supervisor

Marriott • Orlando, FL • 2h ago

Additional Information

Job Number 26048425

Job Category Rooms & Guest Services Operations

Location Four Points by Sheraton Orlando Convention Center, 6435 Westwood Blvd, Orlando, Florida, United States, 32821 VIEW ON MAP (https://www.google.com/maps?q=Four%20Points%20by%20Sheraton%20Orlando%20Convention%20Center%2C%206435%20Westwood%20Blvd%2C%20Orlando%2C%20Florida%2C%20United%20States%2C%2032821)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Expiration Date: 06/06/2026

Additional Information: This hotel is owned and operated by an independent franchisee, Interessant Hotels & Resorts Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Position Summary

The Front Desk Supervisor is responsible for overseeing daily front desk operations, ensuring exceptional guest service, and supporting team members to maintain brand standards. This role acts as a leader on shift, resolving guest concerns, managing workflow, and ensuring accurate and efficient front office procedures. This will be a PM position.

Key Responsibilities

Guest Service & Operations

Lead by example in delivering outstanding guest service in alignment with brand standards

Handle guest concerns, complaints, and service recovery promptly and professionally

Ensure smooth check-in and check-out processes

Monitor lobby activity and maintain a welcoming, organized environment

Team Leadership

Supervise front desk associates during assigned shifts

Provide guidance, coaching, and real-time feedback to team members

Assist with training new hires and ongoing development of staff

Ensure proper shift coverage and support team accountability

Administrative & Financial Duties

Ensure accuracy of reservations, billing, and folio management

Monitor cash handling, credit card procedures, and compliance with policies

Assist with balancing shifts, reports, and audit preparation

Review daily arrivals, departures, and special requests

Communication & Coordination

Act as the primary point of contact between departments during the shift

Communicate effectively with Housekeeping, Engineering, and other teams

Ensure all guest requests and service issues are properly documented and followed up

Compliance & Standards

Enforce hotel policies, procedures, and brand standards

Ensure adherence to safety, security, and confidentiality protocols

Support audit readiness and compliance with company expectations

Compensation Competitive hourly wage based on experience Overtime pay in accordance with state and federal laws Opportunities for performance-based increases and advancement Benefits Health, dental, and vision insurance options Paid time off (PTO) and holiday pay Employee assistance program (EAP), where available Perks & Additional Benefits Employee hotel discounts through the Marriott Bonvoy program Opportunities for career growth within the company Ongoing training and development programs Recognition programs and team incentives. $17/Hr

This company is an equal opportunity employer.

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