Customer Service Representative

Robert Half • Rosemont, IL • 2h ago

Description

We are looking for a Customer Service Representative to join a team in Illinois in a contract position. This role is ideal for someone who enjoys supporting customers, managing order-related activities, and keeping communication clear from initial request through final resolution. The person in this position will help ensure accurate order handling, respond to customer questions promptly, and work closely with internal partners to maintain a smooth customer experience.

Responsibilities:

Respond to incoming customer calls and messages, routing requests appropriately and ensuring each inquiry receives timely attention.

Enter customer orders into company systems with a high level of accuracy and confirm that all required details are complete.

Review order information carefully, including item specifications, quantities, and pricing, to help prevent processing errors.

Follow orders throughout the fulfillment cycle and provide customers with clear updates regarding progress, delays, or changes.

Address questions and concerns related to order status, documentation, and general service needs in a thorough and attentive manner.

Partner with internal teams involved in order processing and fulfillment to resolve service issues efficiently.

Research order discrepancies, identify the source of the problem, and take action to correct records or coordinate next steps.

Keep clear documentation of recurring customer issues and share trends that may support service and process improvements.

Deliver consistent, high-quality support across the full order lifecycle, from initial contact to final issue resolution.

Requirements - Previous experience in customer service, call center support, or a similar customer-facing role.

Ability to manage inbound calls, email communication, and order-related follow-up in a fast-paced environment.

Strong data entry skills with close attention to detail and accuracy.

Experience handling order entry, order updates, and customer inquiries tied to fulfillment activities.

Proficiency with Microsoft Word and Microsoft Excel.

Clear written and verbal communication skills with the ability to provide timely, detailed customer updates.

Strong problem-solving skills and the ability to investigate and resolve order-related issues effectively. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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