Account & Relationship Management Executive - Key Account Manager

Wolters Kluwer • Augusta, ME • 3d ago

About the Role:

As an Account & Relationship Management Executive/Key Account Manager, you will manage a book of existing business comprised of Key Accounts $250k and larger. You will be expected to uncover opportunities for our Core Products and Expert solutions. Your role involves deeper engagement with clients and more responsibility in setting and negotiating terms. You will significantly contribute to customer satisfaction and revenue growth. You will be calling on and building relationships with multiple stakeholders within Key Accounts which may include Librarians, Heads of Research and Data Analytics, CNO's and/or CQO/VP Quality and other C-suite roles within the clinical setting. The Account & Relationship Management Executive/Key Account Manager will be responsible for managing a territory covering Key Accounts in a designated geography.

The Region/Territory is the Central U.S.

Responsibilities :

Identify and develop new business opportunities for Core Products and Expert Solutions within assigned market.

Engage with clients to understand their needs and align them with the organization's offerings.

Prepare and deliver effective sales presentations and product demonstrations.

Negotiate product/service terms with moderate authority.

Maintain comprehensive records of customer interactions and sales metrics.

Follow up on leads and convert them into sales.

Manage customer accounts and ensure their satisfaction.

Collaborate with internal teams to address customer requirements and issues.

Assist in the preparation of sales forecasts and performance reports.

Participate in developing strategies to achieve sales targets.

Skills:

Communication: Strong verbal and written communication skills.

Customer Service/Account Management: Understanding of principles and practices for effective customer service and large account management.

Product Knowledge: Familiarity with the organization's products or services.

Sales Strategy: Strong value-based, consultative selling strategy.

CRM Software: Proficient use of Customer Relationship Management tools.

Problem-Solving: Capability to understand and resolve complex customer issues.

Organization: Strong organizational and time-management skills.

Analytical Skills: Basic analytics for tracking performance and metrics.

Experience :

Bachelor's degree or equivalent experience.

7+ years of account management, sales, and relationship management experience, preferably selling into large hospital/health systems.

Software sales experience

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$71,300.00 - $124,500.00 USD

This role is eligible for Commission.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Similar Jobs

Representative II, Customer Service

WM • Augusta, ME • 13h ago

Management & Administrative

Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release. I. Job Summary The Customer Service Representative II position receives and processes inquiries from...

13h ago

Go to Apply

Representative III, Customer Service

WM • Augusta, ME • 13h ago

Management & Administrative

Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release. I. Job Summary The Customer Service Representative III position receives and processes requests from...

13h ago

Go to Apply

Director Enterprise Account Management

Dodge Construction Network • Augusta, ME • 14h ago

Management & Administrative

Dodge Construction Network is seeking a strategic and results-driven Director, Enterprise Account Management, to lead and scale our enterprise customer portfolio. This role is responsible for driving retention, expansion...

14h ago

Go to Apply

Senior Client Project Manager

Highmark Health • Augusta, ME • 1d ago

Management & Administrative

Company : Highmark Health Job Description : JOB SUMMARY This role is responsible for the successful planning, execution, and delivery of projects, ranging from large to extra-large individual initiatives. The individual...

1d ago

Go to Apply

Senior Administrative Assistant

Oracle • Augusta, ME • 1d ago

Management & Administrative

Job Description Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top tier enterprises around the world. Our cloud offers unmatched hyper-scale, multi-tenant services deployed in more than 50 r...

1d ago

Go to Apply

Account Manager- Ohio

The Hertz Corporation • Augusta, ME • 2d ago

Management & Administrative

The Corporate Sales Account Manager (Based in Ohio) is responsible for being customer driven and growth oriented to drive business and capitalize on opportunities that result in increased revenue within the corporate seg...

2d ago

Go to Apply

Administrative Assistant

CenterWell • Augusta, ME • 2d ago

Management & Administrative

Become a part of our caring community The Administrative Assistant follows established procedures and guidelines to provide and effective secretarial support to an office, business unit, department, or other organization...

2d ago

Go to Apply

Sr Project Manager - AI Corporate Projects - Remote US

SitusAMC • Augusta, ME • 3d ago

Management & Administrative

SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join u...

3d ago

Go to Apply

Entry-level Software Engineer - Spring Boot Microservices and Core Java

Cognizant • Augusta, ME • 3d ago

Management & Administrative

Team: EIPO Position Overview In a newly defined digital marketplace, businesses must stay relevant and current. Cognizant's Enterprise Platform Services (EPS) helps companies navigate this digital shift, which often requ...

3d ago

Go to Apply

Administrative Assistant (Part-time)

CAI • Augusta, ME • 3d ago

Management & Administrative

Administrative Assistant (Part-time) Req number: R7518 Employment @type: Part time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 b...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)