Xfinity Retail Service Associate

Comcast • Harrisburg, PA • 13h ago

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Mobile Retail Service Associate (Mobile RSA) supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Job Description

Primary Responsibilities - Mobile Focused

Mobile Activations & Customer Education

Provide a white-glove experience activating new devices or BYOD to the network.

Guide customers through tablet setup and connectivity options.

Support activation and pairing of wearable devices for seamless use.

Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.

Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.

Demonstrate basic features and capabilities of devices to increase customer confidence.

Mobile Escalations

Troubleshoot and resolve complex device or service issues.

Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.

Use advanced tools to manage escalations.

Mobile Support

Assist customers with transferring contacts, emails, and media.

Provide password resets with appropriate credential verification.

Activate and configure SIM or eSIM for device connectivity.

Perform in-depth diagnostics to identify and resolve issues.

Process returns or exchanges in compliance with company policies.

Assist with warranty claims and replacement processes.

Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.

On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.

Secondary Responsibilities - When No Primary Actions Occur or on Red Floor

Customer Check-In

Provide hands-on demonstrations of devices and features to enhance value.

Operations

Support store resets for proper merchandising and operational readiness.

Maintain visual standards and product placement for optimal customer experience.

Inspect back-of-house to ensure clean, secure, and properly placed inventory.

Express Transactions

Facilitate quick device swaps for customers.

Process equipment returns efficiently while ensuring compliance.

Expectations for All Employees

Understand and follow the Comcast Operating Principles.

Own the customer experience and promote digital options at every touchpoint.

Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.

Win as a team through collaboration and openness to new ideas.

Participate in the Net Promoter System: huddles, callbacks, and feedback loops.

Drive results and operational excellence.

Foster and support a culture of inclusion.

Do what's right for customers, teammates, communities, and investors.

Disclaimer

This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer-Focused; Workplace Organization; Teamwork; Self Motivation; Communication; Resilience; Professional Integrity

Salary:

Base Pay: $17.00

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

0-2 Years

Job Family Group: Sales

Comcast

Go to Apply

Share this job

Similar Jobs

barista - Store# 71115, ELIZABETHTOWN, MARKET ST.

Starbucks • Elizabethtown, PA • 50min ago

Retail & Hospitality

Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone's day. Whethe...

50min ago

Go to Apply

Maintenance Technician B

Cargill • Camp Hill, PA • 1d ago

Retail & Hospitality

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196. Want to build a stronger, more sustainable future and cultivate your car...

1d ago

Go to Apply

Assistant Service Manager - (Sales and Operations)

Batteries Plus Bulbs • Camp Hill, PA • 2d ago

Retail & Hospitality

3401 Hartzdale Drive suite 136, Camp Hill, PA 17011, USA | Hourly | 23.00-26.00 per hour Based on Experience and Performance | Full Time | Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Voluntary S...

2d ago

Go to Apply

Cashier

Pilot Company • Carlisle, PA • 3d ago

Retail & Hospitality

Company Description Pay Rates Starting between: $11.60 - $15.70 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

3d ago

Go to Apply

Wireless Retail Sales Associate - W1529

OSL Retail Services • York, PA • 3d ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential?Competitive base pay and a lucrative uncapped commission structure, potentially totaling up to $40K- $50K per year and more based on performance. You will have unlimit...

3d ago

Go to Apply

Security Officer Patrol Food Manufacturing Plant

Allied Universal • Elizabethtown, PA • 4d ago

Retail & Hospitality

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

4d ago

Go to Apply

PM Line Cook - Hilton - Harrisburg, PA

Hotel Equities • Harrisburg, PA • 4d ago

Retail & Hospitality

Full Time Restaurant Banquet Harrisburg, PA, US Salary Range: $17.00 To $19.00 Hourly Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable AM...

4d ago

Go to Apply

Retail Sales Associate

Camping World • Harrisburg, PA • 4d ago

Retail & Hospitality

Camping World is seeking a Retail Sales Associate for our growing team. As a Retail Sales Associate you will be responsible for ensuring that every customer receives the best customer service. What You'll Do: Provide exc...

4d ago

Go to Apply

Security Officer Patrol Food Manufacturing Plant

Allied Universal • York, PA • 5d ago

Retail & Hospitality

5d ago

Go to Apply

Retail Sales Supervisor

Staples • Carlisle, PA • 5d ago

Retail & Hospitality

Retail Sales Supervisors champion customer engagement and oversee the front of store operations. You and the store team will focus on increasing sales, conversions and service throughout the store, while actively engagin...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)