Member Service Representative- Fraud Prevention

TEKsystems • Lillian, AL • 5h ago

Fraud Member Service Representative

Location: Pensacola, FL

Job Type: Full-Time

Schedule: Training 8:00 AM-4:30 PM | Post-training shifts between 10:00 AM-11:00 PM

Looking to start a career in fraud prevention or financial services? This is an entry-level call center role that puts you on the front lines, helping members protect their accounts and resolve fraud issues. It's fast-paced, meaningful work with training and growth potential.

As a Fraud Member Service Representative (MSR), you'll take inbound calls from members who have experienced fraud on their accounts. You'll listen, problem-solve, and take action to help resolve concerns with empathy and professionalism.

What You'll Do

Handle back-to-back inbound calls in a call center environment

Support members who may be stressed or worried due to fraud

Review accounts, identify fraud activity, and take appropriate action

Use multiple computer systems and dual monitors to document and resolve cases

Provide clear, reassuring communication while following procedures

Training & Schedule

Paid training: Monday-Friday, 8:00 AM-4:30 PM

Training is classroom and/or virtual and designed to set you up for success

After training, shifts will fall between 10:00 AM and 11:00 PM

Must be comfortable working some evenings, weekends, and holidays

What We're Looking For

Strong communication and listening skills

Ability to work in a fast-paced, high-call-volume environment

Dependable attendance and schedule flexibility

Comfort working at a computer for most of the day

Prior call center or fraud experience is a plus, but not required

Why This Role Is a Great Start

Entry-level opportunity with structured training

Meaningful work helping members feel secure

Exposure to fraud prevention and financial services

Potential for long-term growth based on performance and business needs

If you're reliable, detail-oriented, and interested in starting a career in fraud prevention, apply today-we'd love to hear from you.

Job Type & Location

This is a Contract to Hire position based out of Lillian, AL.

Pay and Benefits

The pay range for this position is $17.50 - $17.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lillian,AL.

Application Deadline

This position is anticipated to close on May 2, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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