Working Title: Front of House Lead / NR Douglas Lodge Dining Room Lead Worker
Job Class: Natural Resources Douglas Lodge Dining Room Lead Worker
Agency: MN Department of Natural Resources
Job ID : 93530
Location : _Itasca State Park
Telework Eligible : No
Full/Part Time : Part-Time
Regular/Temporary : Seasonal
Who May Apply : Open to all qualified job seekers
Date Posted : 04/18/2026
Closing Date : 09/30/2026
Hiring Agency/Seniority Unit : Department of Natural Resources
Division/Unit : DNR Parks & Trails Reg 1 / Itasca State Park
Work Shift/Work Hours : Rotating Shift
Days of Work : Varies
Travel Required : No
Salary Range: $21.41 - $29.22 / hourly
Classified Status : Classified
Bargaining Unit/Union : 203 - Service/AFSCME
Work Area : Itasca State Park
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Established in 1891, Itasca is the oldest state park in Minnesota and one of the first state parks in the country. Home to the Headwaters of the Mississippi River, the park is one of the top tourism attractions in the Upper Midwest. Itasca State Park operates 7 days a week with visitors on-site 24 hours a day year-round.
This announcement will be used to fill multiple positions throughout the 2026 season at Itasca State Park.
The DNR is currently seeking multiple part-time Front of House Leads to provide lead worker duties for the Food Services operations at Itasca State Park. Normal anticipated season dates are from beginning of May through mid-October. Work hours vary, and workdays include evenings, holidays, and weekends. Housing may be available.
Responsibilities include:
Serve as a lead worker to Direct Service staff in food service operations, including preparing and closing the front of house, assigning workstations, rotations, and cleaning duties, scheduling breaks, and training and assessing ability and knowledge of staff.
Greet and direct the flow of customers. Ensure guests are seated, presented with menus and special features in a timely manner, and assist direct service staff with other tasks as needed.
Attend to simple and moderate level guest complaints, escalating issues to a supervisor when necessary.
Bring restaurant Point of Sale system online and close out each day; open and close register; reconcile cash and charge slips with guest checks; compile information, counts, etc.
Provide up to date and complete information to park visitors.
Perform clerical duties.
Clean work areas to ensure the safety of co-workers & guests.
Minimum Qualifications
Must be 18 years old by start date, as required by law, to serve alcoholic beverages.
Math skills sufficient to calculate bills, provide accurate change, and reconcile cash register receipts accurately.
Proficient in the use of computers (e.g., word processing, spreadsheets, POS, internet, and email).
Knowledge of safety and accident prevention measures sufficient to identify safety hazards, make necessary repairs, and/or alert appropriate personnel.
Organizational and interpersonal skills sufficient to work as a productive member of a team.
Oral, written, and customer service communication skills sufficient to effectively communicate complex information to a wide variety of audiences and meet expectations and requirements of staff and customers.
Conflict resolution/human relation skills sufficient to negotiate, resolve issues, read situations, and settle disputes equitably by finding common ground and cooperation.
Time management skills sufficient to make decisions and meet deadlines sometimes with incomplete information, under tight deadlines, and pressure by unforeseeable events and/or emergencies.
Ability to coordinate multiple tasks simultaneously and manage frequent change, delays, or unexpected events by adapting, recommending, and/or developing appropriate alternative solutions.
Ability to provide leadwork sufficient to control the flow of the dining room and provide crucial communication link with the back of the house and the front of the house to ensure customers are efficiently and effectively served.
Preferred Qualifications
One (1) year kitchen or restaurant experience sufficient to understand full-service restaurant processes and procedures.
Experience as "front of the house" staff in a full-service restaurant.
Lead worker experience organizing, training, and directing the work of others.
Knowledge of and experience using Oracle Simphony Point-of-Sale system.
Bookkeeping skills sufficient to maintain accurate financial records and reports.
Knowledge of park rules, policies, and facilities and other local points of interest.
First Aid and CPR training.
Additional Requirements
For positions that require driving responsibilities, an unrestricted Class D Driver's license with a clear driving record is required.
Applicants must have the ability to meet the physical requirements and work in the environmental conditions of the position, with or without reasonable accommodations.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
It is policy of the Department of Natural Resources that all candidates submit to a background check prior to employment. The background check may consist of the following components:
Conflict of Interest Review
Criminal History Check
Education Verification
Employment Reference / Records Check
License / Certification Verification
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
