Patient Experience Concierge

HCA Healthcare • San Antonio, TX • 2h ago

Do you want to join an organization that invests in you as a Patient Experience Concierge? At Methodist Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Schedule: Monday-Friday 5:00AM-1:30PM

Job Summary and Qualifications

As a Patient Experience Concierge, you will provide exceptional service to our patient population. You will be responsible for greeting and navigating patients and their guests in registration lobby. You'll provide assistance to patients checking-in for services and expedite patient flow.

What you will do in this role:

Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions

Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.

Promotes and demonstrates excellent customer service

Oversee the daily activities of the front desk and lobby areas including tidiness of the area

Greet patients upon arrival, and navigate patient flow

Assist with check in process; monitor patient registration tracker

Perform lobby rounding to ensure patients are kept aware of their wait time expectations

Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors.

Encourage and assist with patient enrollment in the Patient Portal

Empowerment to make decisions on their own to help a customer; escalate appropriately

Understands that our reputation is only as good as our customer's last experience; ensure it is the best.

Consistently provide patient flow updates to PTAC leadership

Assist in resolving real-time patient concerns

What qualifications you will need:

High school diploma or GED preferred

Hospitality degree preferred

Minimum 3 year's patient access, hotel, restaurant, retail, or customer service experience required

Previous Patient Access experience preferred

Benefits

Methodist Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

Wellbeing support, including free counseling and referral services

Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Experience Concierge opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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