At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
This role supports U.S. Bank's vehicle collateral protection efforts by managing impound-related activities for customer vehicle accounts where the Bank holds a lien. This role serves as a critical intake point into the Repossession and Collateral Liquidation process and helps mitigate financial loss by ensuring timely, compliant decision-making.
The position combines document processing, external partner communication, negotiation, and operational judgment. While this is not a call-center role, it requires frequent phone interaction with impound and tow facilities.
Primary Responsibilities
Manage inbound impound notices received via mail, internal systems, and vendor sources
Review and process documentation related to impounded vehicles where U.S. Bank holds a lien
Communicate directly with impound and tow facilities to confirm vehicle status, storage conditions, and next steps
Notify customers as required and document all activity in internal systems
Evaluate whether it is in U.S. Bank's best financial interest to recover an impounded vehicle
Coordinate vehicle pickup and transition into the repossession process when recovery is approved
Support state-law-driven and time-sensitive processes to prevent loss of collateral or lien position
Maintain accurate, detailed records to ensure compliance and audit readiness
Negotiate storage fees and related costs with impound facilities when appropriate
Basic Qualifications
High school diploma or equivalent
Typically three to five years of experience in clerical, operations, or customer service-focused roles
Preferred Skills & Experience
Strong verbal communication skills and comfort with phone-based partner communication
Ability to handle difficult or sensitive conversations professionally
Attention to detail in documentation, recordkeeping, and compliance
Sound judgment and decision-making skills when evaluating financial risk and cost
Ability to manage multiple time-sensitive tasks and deadlines
Proficient computer and system navigation skills, including Microsoft Office applications
Experience working with external vendors, documentation workflows, or regulated processes
Bonus (not required): Exposure to impound facilities, repossession, collateral liquidation, or similar vendor-facing operations
Location Expectations
This position is a hybrid role which has weekly onsite attendance requirements of 3+ days a week in the following hubs
Cincinnati, OH
Earth City, MO
Owensboro, KY
The schedule options for this role are:
Monday - Friday, 7:00 am - 4:00 pm or 8:00 am - 5:00 pm
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
