Office Support Specialist 2026-01117
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Office Support Specialist 2026-01117
Salary
$18.56 Hourly
Location
Cheyenne, WY
Job Type
Permanent Full-time
Job Number
2026-01117
Department
Department of Workforce Services
Division
Worker's Comp - Cheyenne
Opening Date
04/16/2026
Closing Date
4/30/2026 11:59 PM Mountain
FLSA
Non-Exempt
Job Classification
BAAS05
Description
Benefits
Questions
Description and Functions
GENERAL DESCRIPTION:
The Department of Workforce Services and the Division of Workers' Compensation are committed to helping individuals successfully return to work by providing a seamless continuum of services. This position plays a key role in that mission, serving as an essential first point of contact for our customers.
In this role, you'll help create a welcoming and supportive experience from the moment someone walks through the door. By delivering exceptional customer service and building positive, professional relationships at the front desk, you'll set the tone for meaningful interactions and help individuals take the next step toward re-employment.
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457B plans that help you build a secure future
Flexible schedules and work-life balance options
Meaningful work that makes a difference for Wyoming communities and MUCH MORE!
Click here for detailed information (https://ai.wyo.gov/for-job-seekers/benefit-information) , or you can watch this short video to learn about our benefit package! (https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL)
Want to see the full value of your compensation beyond salary?
Explore our Total Compensation Calculator: https://compensationcalculator.wyo.gov
Human Resources Contact: kelly.gayer@wyo.gov
ESSENTIAL FUNCTIONS:The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
Performs first-line customer service, including greeting walk-ins, answering phones, answering inquiries, or directing to the appropriate staff member.
Performs various functions for staff and administration.
Explains Division policy, procedures, and practices regarding general non-case-specific requests for information.
Directs customers to appropriate claims analysts for case-specific information.
Monitors and maintains fax machine/copier, and office printer.
Distributes printed material appropriately.
Performs troubleshooting and determines the need for professional technical assistance.
Receives, date stamps, and distributes incoming correspondence from walk-in customers, FedEx, and UPS, signing for documents as necessary.
Processes outgoing correspondence for mail or FedEx.
Responsible for the disposal of confidential printed information.
Researches and retrieves information from case files using the computer PowerSuite and imaging systems.
Schedules medical appointments and prepares medical documentation for inclusion with the appointment.
Responsible for file reproduction for the appellate process and research, resolves, and responds to record requests from other entities.
Qualifications
PREFERENCES:
Preference may be given to those with Customer Service experience. Microsoft and Google product experience preferred.
Preference may be given to those with multi-line phone experience.
KNOWLEDGE:
Knowledge of applicable federal, state, and local laws, codes, regulations and policies, technical processes, and procedures related to the Division of Workers' Compensation.
Knowledge of techniques for providing a high level of customer service.
MINIMUM QUALIFICATIONS:
Education:
Associate's Degree (typically in Business)
Experience:
0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
OR
Education & Experience Substitution:
2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
Special physical demands are not required to perform the work.
NOTES:
FLSA: Non-Exempt
The offer of employment is contingent on the completion of a successful background check.
The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify (http://www.uscis.gov/e-verify) , including your rights and responsibilities.
Former State of Wyoming Employees rehired within 31 days of their previous employment with the State will be required to repay any Sick and Annual leave payouts.
Supplemental Information
Click here (https://ai.wyo.gov/divisions/human-resources/consultative-services/compensation/pay-tables-salary-averages) to view the State of Wyoming Classification and Pay Structure.
Clickhere (https://compensationcalculator.wyo.gov/) to view the State of Wyoming Total Compensation Calculator.
URL: http://agency.governmentjobs.com/wyoming/default.cfm
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.
Employees enjoy:
Comprehensive health coverage- medical, dental, and vision plans for you and your family
Voluntary Benefits- including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
Multiple retirement options- including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
Generous paid leave and flexible schedules- vacation, sick leave, paid FMLA and 11 paid holidays each year
Public Service Loan Forgiveness eligibility- for those with qualifying student loans
Training and professional development- to support your career growth and advancement
Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
Wellness Program - Earn paid time off and incentives by focusing on your personal health
Know your full value.
Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.
Explore your total compensation:https://compensationcalculator.wyo.gov/
WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, andno state income tax.
Click here for detailed information (https://ai.wyo.gov/for-job-seekers/benefit-information) or you can watch this short video to learn about our benefit package! (https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL) .
