Product Support Administrative Assistant

Yancey Bros.co • Austell, GA • 3h ago

Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset...our employees.

What You Will Be Doing:

As a Product Support Administrator, you will support the technical, operations, warranty, and transportation departments by providing reporting, documentation, and administrative support to team members ranging from technicians to senior leadership. The role is primarily office-based, with opportunities for offsite training and store visits to support field operations. You will also assist our customer base by managing technical documentation, licensing, and system access, ensuring timely and accurate support while contributing to effective cross-functional communication and operational efficiency.

Primary Responsibilities:

Collect data needed for reporting, compile and provide to management.

Maintain PIP reporting, SIS subscriptions, ET license, and billing.

Provide Tech support materials/schematics, prints and billing.

Assign Dealer DSN ticket or Initial call to Tier I or Tier II.

Coordinate and schedule meetings.

Communicate with a wide range of internal and external customers.

Additional Responsibilities:

Participate in required safety program, and work in a safe manner.

Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have prior experience in an administrative role, be able to provide superior customer experience, have excellent problem-solving skills and be able to work independently.

Education/Experience:

High school diploma or equivalent required

Associate or bachelor's degree preferred (Business Administration or related field)

Prior experience in an administrative, coordinator, or office support role

Strong working knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint)

General computer and data entry proficiency

Ability to work independently with minimal supervision

Proven ability to manage multiple tasks and meet deadlines

Strong written and verbal communication skills

High level of attention to detail and accuracy

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

Safety: We value the lives and health of our team and customers above all else.

Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.

Teamwork: We work as one across our organization for the benefit of our customers.

Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.

Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

Acting in a safe manner

Exhibiting honesty and integrity

Acting in a fair and ethical manner

Team mentality

Delivering quality results

Embraces change / improvement

Exhibiting superior customer service skills

Exhibiting pride and ownership

Working with a sense of urgency

Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

Competitive Pay

Individual Bonus Opportunities Available

Technician Tool Allowance

401k Plan Strong Company Match

Employee Profit Sharing

Financial Wellness Coaching

Employee Wellness Program

Medical, Vision, Dental Insurance

Prescription Drug Coverage

Flexible Spending Accounts

Short & Long Term Disability

Group Life Insurance

Personal Time Off

Paid Holidays

Paid Sick Leave

Career Development

Tuition Reimbursement

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