Aon is looking for an Operations Manager II
As part of an industry-leading team, you will empower results for our clients by delivering innovative and effective solutions as part of our US Commercial Risk Service Center within Aon Business Services in Bannockburn, IL. As an Associate Director, you will report directly to the Director of Aon Client Services (ACS) and manage licensed specialists.
Aon is in the business of better decisions:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like:
Make employment decisions, evaluate and rewards staff performance, recommend training and development opportunities.
Manage overall employee performance and where appropriate communicate disciplinary and corrective action. Including all administrative functions such as attendance & time tracking, scheduling personal to accommodate workflow, distributing work assignments to specialists according to level of experience.
Routinely confers with the team to ensure they are properly supported and provided with appropriate tools and training. Develop, recommend, implement, and interpret client service procedures; evaluate the ongoing effectiveness of current operations and systems.
Review specialist performance to determine if client fulfillment is in accordance with client's expectations and firm compliance as it relates to timeliness and accuracy of ACS deliverables.
Ensure team is resolving inquiries associated with all aspects of ACS service delivery and providing consultative services and solutions to insured inquiries.
Validate staff members are performing the necessary activities to initiate and deliver a renewal, process an invoice, issue auto IDs, process surplus lines, issues emergency certificates client requests related to ACS service.
Follow-up with specialist for status on large overdue financial items from Brokers, Account Executives and/or Account Specialists and report on the status for month and quarter close.
Ensure specialists keep the client management system of record accurate and current. Proper maintenance of documentation in electronic management system.
Help team members and colleagues troubleshoot and resolve client issues around ACS deliverables. Provide direction and guidance to team members who are confronted with unfamiliar or complex client issues.
Develop, interpret, and ensure the consistent application of department policies.
Skills and experience that will lead to success:
Proven leadership skills in a team environment.
Must have an active P&C license.
Proven technical competency, in commercial insurance, with an ability to demonstrate capabilities to create innovative and controlled solutions.
Strong interpersonal skills, with the ability to interact effectively at various levels.
Proficient use of technology to meet the expectation of both internal and external clients
Education:
Bachelors degree preferred or equivalent industry experience.
How we support our colleagues:
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The salary range for this position (intended for U.S. applicants) is $90,000 to $105,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.
This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various @types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
LI-AM4
2576872
Aon is looking for an Operations Manager II
As part of an industry-leading team, you will empower results for our clients by delivering innovative and effective solutions as part of our US Commercial Risk Service Center within Aon Business Services in Bannockburn, IL. As an Associate Director, you will report directly to the Director of Aon Client Services (ACS) and manage licensed specialists.
Aon is in the business of better decisions:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like:
Make employment decisions, evaluate and rewards staff performance, recommend training and development opportunities.
Manage overall employee performance and where appropriate communicate disciplinary and corrective action. Including all administrative functions such as attendance & time tracking, scheduling personal to accommodate workflow, distributing work assignments to specialists according to level of experience.
Routinely confers with the team to ensure they are properly supported and provided with appropriate tools and training. Develop, recommend, implement, and interpret client service procedures; evaluate the ongoing effectiveness of current operations and systems.
Review specialist performance to determine if client fulfillment is in accordance with client's expectations and firm compliance as it relates to timeliness and accuracy of ACS deliverables.
Ensure team is resolving inquiries associated with all aspects of ACS service delivery and providing consultative services and solutions to insured inquiries.
Validate staff members are performing the necessary activities to initiate and deliver a renewal, process an invoice, issue auto IDs, process surplus lines, issues emergency certificates client requests related to ACS service.
Follow-up with specialist for status on large overdue financial items from Brokers, Account Executives and/or Account Specialists and report on the status for month and quarter close.
Ensure specialists keep the client management system of record accurate and current. Proper maintenance of documentation in electronic management system.
Help team members and colleagues troubleshoot and resolve client issues around ACS deliverables. Provide direction and guidance to team members who are confronted with unfamiliar or complex client issues.
Develop, interpret, and ensure the consistent application of department policies.
Skills and experience that will lead to success:
Proven leadership skills in a team environment.
Must have an active P&C license.
Proven technical competency, in commercial insurance, with an ability to demonstrate capabilities to create innovative and controlled solutions.
Strong interpersonal skills, with the ability to interact effectively at various levels.
Proficient use of technology to meet the expectation of both internal and external clients
Education:
Bachelors degree preferred or equivalent industry experience.
How we support our colleagues:
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The salary range for this position (intended for U.S. applicants) is $90,000 to $105,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.
This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various @types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
LI-AM4
