Back to Jobs search

Customer Service Rep

CAI • Trenton, NJ • 4h ago

Req number:

R7557

Employment @type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As the Customer Service Rep. you will respond to provider questions, emails, and calls in a timely and professional manner.

Job Description

We are seeking Customer Service Representatives to join our team. In this role, you will be the first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This role is remote and full-time. Due to our end client, clients must reside in North Carolina.

What You'll Do

Respond to provider questions,emails, and calls in a timely and professional manner

Assist with navigating and resolving a variety of issues, including claims and continuity of care

Work towards meeting and exceedingcall center metrics

Manage a high volume of inbound andoutbound callswith efficiency and courtesy

Maintain detailed records of interactions, transactions, and comments

Collaborate withProvider Relationsand Contracts teams to ensure seamless service

Contribute to team efforts by accomplishing related results as needed

What You'll Need

Required:

High school diploma or equivalent; higher education or certifications inhealthcareorcustomer servicepreferred

Experience incustomer service, ideally in ahealthcaresetting

Strongcommunication skills, both verbal and written

Ability to handle stressful situations withpatienceand professionalism

Proficiency with computers and typicaloffice software

Knowledge ofhealthcaresystems and terminology is a plus

Flexibilityto work holidays and extended hours as required by the Department.

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

$17.00 per hour

AutoZone, Inc. • Fairless Hills, PA • 5h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

5h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Morrisville, PA • 5h ago

Management & Administrative

5h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Ewing, NJ • 5h ago

Management & Administrative

5h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Trenton, NJ • 5h ago

Management & Administrative

5h ago

Go to Apply

Executive Administrative Assistant

Robert Half • Philadelphia, PA • 8h ago

Management & Administrative

Description Robert Half is looking for a detail-oriented Executive Administrative Assistant to support key operations in a dynamic non-profit environment based in the Philadelphia area. This Executive Administrative Assi...

8h ago

Go to Apply

Administrative Assistant

ECS Mid-Atlantic, LLC • Mount Laurel, NJ • 8h ago

Management & Administrative

Responsibilities - Document processing and transmission in a timely manner- Word processing and data entry- Registering projects and proposals- Creating folders- Filing, assembling and binding reports- Formatting and sca...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.