Account Manager

Hanchett Paper Company • Groveport, OH • 2h ago

Description

Together, We Own it! Start your employee owner journey with Shorr Packaging.

This Account Manager will assist the Account Executives in managing day-to-day customer service as an on-site Shorr representative focused on sales service, inventory, and project management to assure 100% customer satisfaction.

The Account Manager will manage Key Account projects and keep documentation of specific records that pertain to identification of cost savings solutions to validate our value proposition. This is a non-commissioned position that reports to the Division Manager, allowing for consistent mentoring opportunities.

Responsibilities

Communicate daily and or weekly with key customer contacts to ensure our service level are meeting, or exceeding expectation, with the intent being to continue to build account position and learn strategic information, such as scheduling, desired outcomes, business changes, competitive dynamics, etc.

Manages the physical inventory (VMI) counting/analysis by planning and organizing a daily work schedule.

Services Key Account as an on-site resource to perform daily, weekly and or monthly packaging line audits (monitor workflow, identify process improvements, etc.) as required by the Account Executive.

Lead the planning and implementation of Key Account projects to include, but not limited to automation, process improvements, material changes, etc.

Develop content for sales presentations as directed (i.e., Excel spreadsheets, Proposals, Business Reviews, etc.).

Manage the creation of sales proposals within the normal organizational channels.

Define project tasks within specific accounts and the resource requirement to provide the appropriate direction and support to the Project Manager - Key Accounts and team.

Communicate with primary Account Executive and Customer Service Rep on any activities/developments within assigned accounts.

Copy primary Account Executive and Customer Service Rep on all communications regarding assigned accounts.

Interacts with vendor reps as needed to obtain samples, pricing, quotations, etc.

Submit orders as directed by primary Account Executive.

Recommends changes in products/service by evaluating results and competitive developments.

Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to primary Account Executive.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; interacting with vendor reps; establishing personal networks; participating in professional societies.

Review Daily Order Bookings and Commission Reports of primary Account Executive to find any potential mistakes and/or margin maximization opportunities.

Enhances customer experience by maintaining a high level of energy, attitude and appearance.

Shorr Packaging does not provide work authorization sponsorship for this position.

This position is remote and will travel to local Columbus metro customers.

Requirements

Bachelor's degree from four-year college or university; or a minimum of five years' experience in lieu of a degree

Minimum of 1 year experience in Business to Business (B2B) customer facing customer service, sales or sales support

Strong grasp of Microsoft Office with emphasis on Outlook, Word and Excel

Ability to travel to local Columbus metro customers

Evolent • Columbus, OH • 2h ago

Management & Administrative

Your Future Evolves Here Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to conn...

2h ago

Go to Apply

Account Manager Trainee

HILTI, INC • Columbus, OH • 2h ago

Management & Administrative

BUILT ON SERVICE. DRIVEN BY CONNECTION. In this role, you'll manage and operate a Hilti Store to maximize walk-in sales and support smaller field accounts, all while delivering exceptional customer service. You'll help c...

2h ago

Go to Apply

Program Manager Supply Chain

ManpowerGroup • Columbus, OH • 6h ago

Management & Administrative

Our client, a leading organization in the energy sector, is seeking a Program Manager Supply Chain to join their team. As a Program Manager Supply Chain, you will be part of the Supply Chain and Process Intelligence depa...

6h ago

Go to Apply

Tech Service Engineer - Lamination Adhesives Job

Arkema Inc • Powell, OH • 7h ago

Management & Administrative

Technical Service Engineer - Lamination Adhesives Are you a dynamic Technical Service Engineer professional with a passion for building relationships, providing solutions to customers, and making an impact? Employment Ty...

7h ago

Go to Apply

Private Client Manager II

Bank of America • Columbus, OH • 8h ago

Management & Administrative

Private Client Manager II Columbus, Ohio To proceed with your application, you must be at least 18 years of age. Acknowledge ( https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Upper-Arlington/Private-Client-Manager-II_26...

8h ago

Go to Apply

Area Manager II

Amazon • Etna, OH • 8h ago

Management & Administrative

Description Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In th...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.