Healthcare Quality Improvement (QI) Coordinator- CMHHIP
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Healthcare Quality Improvement (QI) Coordinator- CMHHIP
Salary
$58,872.00 - $94,188.00 Annually
Location
Pueblo, CO
Job Type
Full Time
Job Number
IIB 06236 4/14/26
Department
Colorado Department of Human Services
Division
OBH - CMHIP
Opening Date
04/14/2026
Closing Date
5/3/2026 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
1600 West 24th Street, Pueblo, CO 81003
FLSA Status
Exempt; position is not eligible for overtime compensation.
Department Contact Information
Jazzma.Gamboa@state.co.us
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
This position is open to current Colorado residents only.
Please note: This recruitment may be used to fill multiple vacancies.
Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits)
About this Unit:
The Quality Management Department exists to guide and support CMHHIP's efforts to meet or exceed customer expectations by maintaining excellence in patient safety and care, and to identify opportunities for improvement through data collection, analysis, interpretation and dissemination of data-based information that enables hospital leadership to utilize resources in an effective and efficient manner and to operate efficiently under legislative and regulatory mandates and clinical and administrative policies and guidelines.
Description of Job
You are required to work at your assigned work location during your scheduled work times.
Mon-Friday 8am-5pm
Please note: Work arrangements are subject to change at any time.
About this Position:
As a part of the CMHHIP Quality Department team, the project coordinator participates in the development of clinical and technological project planning and implementation activities. The position then implements activities for the overall coordination of all assigned projects, meets with the project teams as needed, but at least monthly, which necessitates on-site observations to best determine processes in order to facilitate the completion of the project from inception to closure utilizing established methodologies, and within available resources. The project coordinator analyzes the effectiveness of the determined processes, and recommends new and innovative processes and methodologies, in order to optimize efficiencies. In addition, this position actively participates in the CMHHIP Quality Department's change management efforts to improve patient care and satisfaction through assigned projects and quality initiatives. This position may be delegated tasks such as the administration of, updates to, and maintenance of, the CMHHIP Resource website and the internal Quality Department site to assure positive, ongoing user experience. During emergent situations or hospital-wide crises, this position may be required to be present on a patient unit or other location to provide administrative or operational support as directed by leadership, which may include assisting with duties that involve direct patient contact to ensure the safety and continuity of hospital operations. Duties in this position include:
Project Coordination:
formulates and manages project schedules, priorities, reports, progress and work plans
identifies scheduling problems while adhering to departmentally focused objectives, processes and procedures, as well as ensures consistency in how projects are planned, managed and controlled throughout their life cycle
ensures compliance to the terms of the project's scope
proactively manages the full life-cycle of project initiatives, including overall project plan, issues, impacts, and reporting, by standardization and best practice project implementation
works effectively with the project's key client and stakeholders
proactively manages changes in project processes, identifies and reports potential risks, and devises contingency plans
identifies potential problems and makes suggestions to improve the overall performance of the project for customer satisfactions
participates in the development of curriculum to coach staff on standardization of project related work, and identifies, trains, and mentors staff utilizing process improvement methodologies
CMHHIP Google Site Administration/Informatics:
identifies usability problems likely to affect the user experience and makes recommendations to address
tracks, compiles and documents the website traffic to determine the effectiveness of the site
recommends site improvement required to enhance user experience
collaborates with Project Manager and IM teams to maintain and update resources accessible for users who interact with the website(s)
proactively responds to complaints and suggestions from users for issues or improvements to the site(s)
working with the Project Manager, seeks opportunities to coach staff on standardization of related work, and identifies and mentors staff utilizing process improvement methodologies related to maintaining or creating department sites or Google Drive folders/documents linked to the CMHHIP Resource Site
Process Improvements Follow-Up:
follows up on process improvement plans of corrections initiated by department heads to assess progress and effectiveness
works closely with those teams to ascertain the best way to adapt the plans in order to best meet the goals of improved practice or process
determines the best way to communicate the recommended changes to foster relationships and optimize a team-focused approach to quality improvement
Other Duties as Assigned:
perform assigned tasks and duties within the scope of practice for this position to meet the vision and mission of the agency and/or the department
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS:
Experience Only:
Six (6) years of relevant experience in an occupation related to the work assigned to this position
Or
Education and Experience:
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years
Preferred Qualifications:
experience with project management or project coordination
Project management education or training/certification
e xperience with healthcare quality improvement initiatives
relevant years of state service
Conditions of Employment:
Full Background - CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services),Trails check (direct contact with children), CAPS (direct contact with adults - Mental Health Institutes, Regional Centers, Veterans Community Living Centers)
Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
Disclose that information on the application.
Explain why the prior termination or resignation should not disqualify you from the current position.
Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
Shall not initiate or engage in sexual, social, personal or financial relationships with patients either during or any time after hospitalization, even if the patient requests or initiates such a relationship. All relationships with current or former patients must be disclosed on your application
successfully pass all modules of the CMHHIP New Employee Orientation core curriculum to include English reading comprehension, relevant competency assessments and written/practical exams in Defensive Tactics
possess the physical ability to successfully complete hospital-adopted physical interventions and CPR; lift arms above head and kick as high as own waist
stabilize another person to accomplish a controlled take down
withstand impact on own body using an ASP shield
rotate body 90 degrees with feet planted for using a defensive tactic
kneel on one or both knees and stand up again with multiple repetitions
must be able to see and hear in order to observe, address and respond to potential breaches in safety
seize, hold, control or subdue violent or assaultive persons and defend oneself or others to prevent injury
demonstrate body agility, strength of all four limbs and the ability to walk and climb stairs consistently
work in situations involving assaultive behavior, physical control of another person and/or restraint situations
ability to read and comprehend the English language; effectively and fluently communicates in English, both verbally and in writing;
work in an environment with fluctuating noise and temperature (hot and cold) which may include working outdoors in inclement weather and/or concrete floor/wall work settings
2-step TB (tuberculosis) screening is required of all new employees upon hire
annual influenza vaccination, other vaccinations as required by the State and facility.
CDHS Selection Process Explanation
Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.
Preferred Qualifications & Competencies:
Relevant years of state service experience.
Minimum Qualification Screening Process
A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form . Do not use "see resume" or "see attached."
You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.
Comparative Analysis Process - Structured Application Review
After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.
Your Work Experience/Job Duties
Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.
If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.
Supplemental Questions
Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).
Appeal Rights
You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board (https://spb.colorado.gov/) website.
You or your representative must sign and submit the official appeal form for review.
You can find the official appeal form here (https://spb.colorado.gov/sites/spb/files/documents/Consolidated%20Appeal%20-%20Form%20-%202025.pdf) .
You must be deliver the official appeal form to the State Personnel Board:
By email (dpa_state.personnelboard@state.co.us), or
Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or
Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or
Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.
Contact the State Personnel Board for assistance:
At (303) 866-3300, or
Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules (https://spb.colorado.gov/board-rules) webpage.
Supplemental Information
How to apply to the State of Colorado (https://www.youtube.com/watch?v=bKuwGdPpOW0) (Youtube Video, Runtime 3:59, Closed Captions Available)
The Assessment Process (https://cdhs.colorado.gov/information-for-job-applicants#assessment-process)
About Us & Benefits
If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS . In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical (https://dhr.colorado.gov/state-employees/state-employee-benefits/medical-benefits) and dental (https://dhr.colorado.gov/state-employees/state-employee-benefits/dental-insurance) health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage (https://dhr.colorado.gov/state-employees/state-employee-benefits/disability-insurance)
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center (https://stateofcolorado.benefithub.com/app/home)
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program (https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs) .
Our Values
We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
ADA Accommodations
CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.
This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us .
EEO Statement
The State of Colorado is an equal opportunity employer
We are committed to increasing a "Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a "Colorado for ALL" drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Additional Support For Your Application
Toll Free Applicant Technical Support
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application?
Yes
No
02
The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.
This information is available to me and I have read this information.
I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)
03
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.
04
If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.
05
In your experience, a project may look perfect on a project plan but fail when implemented on a patient unit. Describe a specific time you identified a "clinical feasibility" issue during a project rollout. What was the conflict, and how did you modify the project to protect the staff's workflow without sacrificing the project's goal?
06
You are responsible for "data collection, analysis, and interpretation". Tell us about a time you were presented with data that seemed positive, but your investigation revealed it was inaccurate or misleading. How did you correct the data integrity issue?
07
This role may manage various internal websites and resource documents. Explain how you ensure that resources are not only accurate but also "user-friendly" for staff who need information quickly. Provide an example of an enhancement you recommended based on user feedback, or how you would handle the situation described above.
08
Describe a time you had to lead a project team through a significant "pivot" or change in direction mid-stream. How did you communicate this to keep the team motivated despite the setback?
Required Question
Employer
State of Colorado
Address
See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, --
Website
https://careers.colorado.gov/
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